According to the award report, Frost & Sullivan selected Interactive Intelligence for “its industry-leading growth in the cloud contact center applications market, competitive and feature-rich capabilities, and excellent customer support.”
The report highlights Interactive’s growth strategy, and particularly its latest cloud solution, PureCloud®, which has accelerated that growth: “With PureCloud, the company has introduced a full-featured contact center and business communications offering that is simple, scalable, and affordable. Indeed, the company priced this offering to disrupt the market.”
PureCloud is a public cloud offering based on microservice architecture and built atop the scalable Amazon Web Services Cloud. Interactive Intelligence also offers a private cloud solution, Communications as a Service℠ (CaaS).
The report states that Interactive’s growth is sustained because of its healthy roadmap of product enhancements in the pipeline: “The company continues to address current customer requirements and unmet needs through continual development of its CaaS, private cloud platform, and PureCloud.”
Commending Interactive for its customer ownership experience, the award report states, “From the outset, when businesses start to work with Interactive Intelligence, the company strives to understand the breadth of business needs, matching them with its contact center capabilities, but also the greater business. The company’s cloud platforms enable customers to also utilize its breadth of telephony and UCC applications, and content management capabilities, which are fully integrated across platforms.”
The Frost & Sullivan North American Cloud Customer Contact Center Applications Growth Excellence Leadership Award is presented annually to a single vendor based on how it performs against key competitors* in the following areas: growth strategy, above market growth, price and performance, growth sustainability, customer ownership experience, and brand equity.
To download Frost & Sullivan’s 2016 North American Cloud Customer Contact Center Applications Growth Excellence Leadership Award report, visit: https://www.inin.com/content/2016-north-american-cloud-contact-center-applications-growth-excellence-leadership-award.
For more information about PureCloud, visit https://www.inin.com/customer-engagement/cloud-contact-center.
*To remain unbiased while protecting the interests of competitors, Frost & Sullivan does not disclose the names of other vendors reviewed.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 150-plus pending patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It’s also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide. For more information, visit www.inin.com.
Interactive Intelligence is the owner of, and holds certain registrations for, the marks INTERACTIVE INTELLIGENCE, its associated LOGO, PURECLOUD and numerous other trademarks and service marks in the United States and various other jurisdictions around the world. All third-party trademarks mentioned in this document are the property of their respective owners.
Christine Holley, +1-317-715-8220
Senior Director, Market Communications
Source: Interactive Intelligence Group Inc.
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