OmniChannel Contact Centre

OmniChannel Contact Centre with Amazon Connect and BrantTel paves the way for your contact centre to accept OmniChannel interactions. Voice, Email and Web Chat are bundled into one solution build in Amazon Connect. Use this approach for a completely integrated customer experience. Use the same metrics you could apply to voice, to other channels and measure yourself against your stated KPI’s and SLA’s. Amazon Connect is a modern, pay-as-you-go Contact Centre, with the application built and coded by BrantTel AWS Architects. Choose a modern, cost effective platform with an AWS Consulting partner.

Compare the Differences across all 3 OmniChannel Tiers

OmniChannel Starter OmniChannel Advanced OmniChannel Performance
Automated Call Distribution (ACD) and Skills Based Routing
Unlimited Agents
Call Recording and Retrieval
Basic Reporting
Advanced Reporting
Integrations: CRM or Database
Advanced Agent and Supervisor Desktop
Advanced AI and ML from AWS Connect

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APN Consulting Partners are professional services firms that help customers of all types and sizes design, architect, build, migrate, and manage their workloads and applications on AWS, accelerating their journey to the cloud. These professional services firms include system integrators, strategic consultancies, agencies, managed service providers (MSPs), and value-added resellers.

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