Single Channel Contact Centre

Single Channel Contact Centre with Amazon Connect and BrantTel paves the way for your contact centre to accept voice or web chat interactions. Voice is typically the primary channel to use in Amazon Connect. Let us replace your current on-premise and expensive contact centre software with a pure pay as you go model. Amazon Connect is a full featured, pay-as-you-go Contact Centre, with the application built and coded by BrantTel AWS Architects. Choose a modern, cost effective platform with an AWS Consulting partner.

Compare the Differences across all 3 Single Channel Tiers

Single Channel Starter Single Channel Advanced Single Channel Performance
Automated Call Distribution (ACD) and Skills Based Routing
Unlimited Agents
Call Recording and Retrieval
Basic Reporting
Advanced Reporting
Integrations: CRM or Database
Advanced Agent and Supervisor Desktop
Advanced AI or ML from AWS Connect

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APN Consulting Partners are professional services firms that help customers of all types and sizes design, architect, build, migrate, and manage their workloads and applications on AWS, accelerating their journey to the cloud. These professional services firms include system integrators, strategic consultancies, agencies, managed service providers (MSPs), and value-added resellers.

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