Agentless services are a suite of customized applications that BrantTel can use to augment your Contact Centre infrastructure. Choose from Self Service (Cloud IVR), Outbound Notification, Outbound Dialing, Call Back Assist or Call Forwarding. These applications are customized to your needs and many can be augmented with a customer facing dashboard for administration purposes. Any of these apps can also be integrated with your CRM of Database application. Take your first step with Amazon Connect with Agentless Contact Centre Services from BrantTel.
Compare the Differences with Agentless Applications
|Automated Applications||Console Based||Integration Support|
|Services such as: Self Service (IVR), Outbound Notification, Outbound Dialing, Call Back Assist or Forwarding.|
|Services mentioned above with a Customer facing Console.|
|Services mentioned above with a Customer facing Console and integration to CRM/Database.|
APN Consulting Partners are professional services firms that help customers of all types and sizes design, architect, build, migrate, and manage their workloads and applications on AWS, accelerating their journey to the cloud. These professional services firms include system integrators, strategic consultancies, agencies, managed service providers (MSPs), and value-added resellers.