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Stay in the know with the most up-to date information and news from the world of technology and communications
23 March 2018
Enterprise Connect 2018 - In Review

Highlights from the Largest Unified Communications and Contact Centre Showcase in North America It's a Wrap! For three full days, Enterprise Connect 2018 showed its wares to 2500 business leaders, industry experts, and system integrators. The largest of its kind in North America, EC brings out the largest players in the UC (Unified Communications) and […]

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20 February 2018
The Customer Service Olympics

Presumably, you’ve heard the phrase: “life is a marathon and not a sprint”. Well, the same can be said about providing customer service - it goes way past the sales cycle alone. The 2018 Winter Olympics have begun, so it is hard not to walk head-first into an analogy about physical fitness and endurance on […]

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30 January 2018
When Tech Helps Save Lives

A feature interview with Roberta J. Fox, Senior management technology advisor to Canada Suicide Prevention Services: New national voice, text and chat Suicide prevention service Let's Support - Bell Let’s Talk In 2017, Crisis Services Canada (CSC) was formally constituted and incorporated as a federal not-for-profit organization.  From among its original Canadian Distress Line Network alliance […]

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20 December 2017
Avaya Emerges from Chapter 11 Process as Public Company

At BrantTel Networks we aim to bring you insight and transparency in this ever-changing industry. Today, we bring you news regarding Avaya's Chapter 11 proceedings once a more. In a recent announcement, included below, Avaya states that their restructuring plan has been confirmed by the courts and they will emerge by the end of 2017 […]

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9 November 2017
What We Learned at GTACC 2017

Now that the curtain has fallen on GTACC 2017, we’re excited to share some of what we gleaned from this year's top-notch roster of speakers and presenters. As usual, BrantTel Networks was a Gold Sponsor at the event which brought together Customer Service leadership from Fortune 500 companies and smaller businesses alike, all eager to hear […]

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2 October 2017
The Top 7 Considerations for a Cloud Voice Solution

In business, using the cloud for voice has many flavours, and each approach can mean different things to different people. It’s no wonder there’s so much confusion! Hosted PBX? Cloud UC? Cloud Voice? If you're looking to upgrade your existing Voice system, or add one for a new business location, you're looking at a Cloud […]

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30 June 2017
35 Canadian Innovations Pt 5: Telecommunications

Happy Canada Day! A lot of history has happened in the last 153 years. Over the last four posts, we have covered 24 world-changing Canadian innovations and today we round out our list of the top 35 Canadian innovations. We, at BrantTel, think that we have saved the best category for last: Telecommunications. The Canadian […]

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23 June 2017
35 Canadian Innovations Pt 4: Medicine

 This post, we examine how Canadian Innovators have influenced the world of Medicine. Canadian medical innovations have changed how people live their daily lives and exactly how long some people get to live out their daily lives. Insulin Most have at least a basic understanding of insulin and how it regulates sugar in the body, […]

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15 June 2017
Top 3 Reasons to Take a Closer Look at SD-WAN

Perhaps you have heard the term “SD-WAN” thrown around these days. For some, it may be familiar, but for many others, you find yourself asking, “I'm sorry--SD What?” So, what is SD-WAN and why are so many people talking about it? Simply put, SD-WAN stands for “software-defined wide area networking”, and while it hasn’t been […]

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