Managed Services

Outsorce the entire managment of your communications with BrantTel's TotalView system

Total Managed Communications Infrastructure

Single Point of Reference

24 Hour Service

Emergency On-Site Support

TotalView

Focus on your core business by outsourcing your voice and data support.

Communications Infrastructure

With BrantTel Networks’ complete Managed Services solution, we take care of absolutely everything to do with your communications infrastructure including connectivity and all support and maintenance procedures.

TotalView Platform

Many of the OneTouch Managed Services utilize our next generation Monitoring and Management Platform. TotalView is a comprehensive set of tools, built specifically to monitor and manage UC and CC applications, and is the foundation for a number of the services in our OneTouch Managed Services Portfolio.

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Managed Services Features

All you need to have a fully managed white glove service

Enhanced Monitoring with Voice Quality

Leveraging the Power of BrantTel’s TotalView Monitoring and Management platform, Enhanced Monitoring with Voice Quality takes alarm notification and quality visibility to a whole new level.

SinglePoint

The Single Point of Contact Managed Service provides the customer with a single point of reference for updates to cases open within the various different manufacturer support groups. Customers that engage BrantTel with this offering see a significant improvement in response time, resolution time and overall case management.

Capacity Planning & Management

The BrantTel Networks Capacity Management & Planning managed service is intended to provide your company with a full complement of reporting and consultation on which to base your capacity goals. This could be within your core UC infrastructure and the complex adjuncts that tie directly into the core UC Infrastructure.

Update Management Services (UMS)

The Update Management Service offer provides customers with a quarterly notice of any Avaya released Product Correction Notices (PCN’s), software updates and firmware updates which are available. This Service allow you to stay current with your UC system, thus eliminating the need for specialized training and time consuming tasks for an already heavily tasked I.T. Department.

Strategic Alignment Services

The Strategic Alignment Services combines regularly scheduled planning/roadmap, business review, industry trend, and competitive analysis discussions with a designated Client Service Manager (CSM). The goal is continual service improvement.

Coverage Relief

Coverage Relief provides customers with the comfort in knowing that a team of trained experts will be at the ready to help alleviate the strain on resources during peak periods, and provide coverage for absences.

Remote MAC Relief

Similar to Coverage Relief, Remote MAC Relief provides Move, add or change coverage for your platform. Our team of support engineers and software specialists will provide resources for this service as required during the duration of your contract.

Midmarket Services - Managed Essential

Our Midmarket Support offering is packed with features, above and beyond what a traditional support offering contains. Here’s the highlights.

• 1 Hour Emergency Response for Major System Failures

• Alarm Monitoring and Free Secure

• Remote Access device

• 24×7 Emergency On-Site Support

• 24×7 Advanced Hardware Replacement

MidMarket Services - Managed Optimal

Managed Optimal has all of the feature of the Managed Essential Offering plus:

• Real-time Voice Quality Monitoring

• Update Management Service

• SinglePoint Vendor Management Services

• Labour for a Major upgrade included

and more!

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