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Customer Experience

BrantTel's approach to customer experience will ensure that you maximize engagement at every touchpoint
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Trusted Advisors For Great Customer Experience

To create great customer experiences you need to understand your customers, deploy the right solutions and the reliability of a fully supported and maintained system
Our approach helps solve the key challenges with CX and deliver the solutions to make every customer experience a meaningful one

Our Approach

Our Approach is simple and effective; we start by planning your roadmap to success with thorough research and analysis. Next we align the appropriate technologies and platforms that will bring the roadmap to life. And finally, we fully support and manage your solution with a SinglePoint offering.

Plan

Creating a Custom Roadmap

Our team of dedicated consultants will take the time to create a road map to success. Analyzing and researching your organization's requirements to enact a plan that will ensure a successful implementation and a smooth transition to a new or upgraded platform 

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Customer Expectations

What do your customers expect from their interactions with you? We research what the standards, best practices, and expectations are for your specific industry 

Learning About your Customers

Understanding your customers expectations and needs is critical to providing great CX. We take a deep dive into why, where, when, and how your customers want to interact

Complete Journey

BrantTel starts from the beginning; in order to ensure CX success we have to trace the customer experience from every single interaction. Our planning will ensure that no small detail is overlooked by filtering the journey at every single touchpoint

Deploy

Implementing Solutions That Work

Implementing the right technological solutions to ensure that your organization is ready to tackle today's CX challenges. Our team will fully integrate any system and platform and set up your employees for success

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The Right Tools

We implement the right tools to make your CX requirements come to life. Our large partner network and intricate knowledge of the latest technological innovations and trends 

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Support & Manage

White Glove With a Single Point

Support and maintenance go hand in hand. We offer complete and customized support from a SinglePoint ensuring that you remain confident and in control with BrantTel in your corner.  

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White Glove Service

A comprehensive and all-inclusive support system that covers all of the aspects of your CX ecosystem

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Problems We Solve

Providing great CX doesn't happen by accident; it takes a well thought out plan, the right tools, and support to make it a reality. We work with you to solve the biggest challenges in today's evolving CX environment

Personalized Experiences

A Unique Identity for Each Customer

No two customers are alike. Therefore we design pipelines that are dynamic and can adapt to a variety of personalities. Understanding your customer's preferences and offering them a choice that benefits them is a key component to delivering great CX 

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Contextual CX

Understanding the target customers for each of your services and products can help narrow and individualize engagement. The result is CX based on the context of your customer's interactions and their customer profile. 

Omni-Channel Engagement

Consistency is the key to delivering great CX. An Omni-Channel approach will ensure all channels are in sync with each other. A centralized approach that greatly benefits the end user and your agents.

Agent Efficiency

Your Front Line

Let's face it; the effectiveness of any CX strategy starts and ends with how effective your agents can be. Agent's that are enabled with the best tools will be more prepared to deal with any challenge presented to them

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Empower Your Agents

Agents need to feel confident and informed in order to best serve a customer. By supplying them with the most up to date and comprehensive customer information they can deliver a better experience with less effort. 

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The Complete Picture

Organizing Information In Intuitive Ways

A customer's CX journey may begin a lot sooner than when they first make contact with you. A complete approach to understanding the information your customers are exposed to at every touchpoint is critical

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Information Delivery

Some customers prefer to get support by self help while other are quicker to ask for assistance immediately. We implement solutions that can offer both options in a seamless way by utilizing advanced technology like AI and machine learning.

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What We Deliver

We bring you the latest and greatest in the world of technology and innovation. Solutions that integrate seamlessly into all of your CX channels

Contact Centre

A Headquarters for your CX

Modern cloud contact centres make it possible to provide unprecedented support from a centralized source. With advanced features and customer information accessible in one place. 

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Overview

What do your customers expect from their interactions with you? We research what the standards, best practices, and expectations are for your specific industry. 

Flexible Workflows

Transfer to the appropriate queues, capture customer input from spoken or numpad sources.

Skills-based Routing

Contacts are sent to the right agent at the right time based on variable such as; availability, skill set, customer sentiment, and past history.

Bots & AI

Machine learning with the customer in mind

Artificial intelligence is likely the most important innovation of the next frontier of technology. Using advanced algorithms to capture, analyse, and score thousands of data points. It gives everyday users access to information like never before and makes it possible to deliver the ultimate in customer experience 

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The Right Tools

We implement the right tools to make your CX requirements come to life. Our large partner network and intricate knowledge of the latest technological innovations and trends

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Analytics

Deep dive into...anything

Capturing data is only one part of the equation. BrantTel has the tools and experience to assist in analyzing a plethora of data points to maximize engagement and make sure your organization reaps the benefits of understanding their customers better

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WEM

White Glove With a Single Point

Support and maintenance go hand in hand. We offer complete and customized support from a SinglePoint ensuring that you remain confident and in control with BrantTel in your corner.  

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IVR & Self Services

White Glove With a Single Point

Support and maintenance go hand in hand. We offer complete and customized support from a SinglePoint ensuring that you remain confident and in control with BrantTel in your corner.  

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BrantTel

Trusted Advisors serving Canada, USA and locally in southern Ontario area for over 35 years. Collaboration, Digital Transformation, Customer Experience, Business Phone, & Cloud Infrastructure delivered with White Glove service by trusted advisors with PURPOSE
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