Amazon Connect

Pay-as-you-go Contact Centre

 

Up and Running in 48 Hours

Installed and Supported by BrantTel

Contact Us Below

Take your Contact Centre to the Cloud with Amazon Connect and BrantTel Networks

  • Easy to manage and use

  • Fully implemented by BrantTel

  • Runs on AWS

  • Pay-as-you-go cost model

  • Up and Running in 48 Hours

  • Omnichannel routing

  • No commitments

  • Fully Supported by BrantTel

BrantTel will help you get the right feature set on Amazon Connect

We’ll build only what you need – not what you don’t

Omnichannel Customer Service

Amazon Connect has the same contact routing, queuing, analytics, and management tools in a single UI across voice, web chat, and mobile chat. Agents have a single visual interface to handle all interactions.

Flexible Workflows

An Amazon Connect contact flow defines the customer experience with your contact center from start to finish, including setting logging behavior, setting voice, capturing customer inputs (spoken or by pressing 0-9 on the phone keypad), playing prompts, transferring to appropriate queue, etc.

Out-of-the box intelligence

Amazon Connect is AI-enabled by default, allowing agents to immediately use AWS AI services with Amazon Connect to automate interactions and improve customer service.

Outbound Calling

Amazon Connect lets you make calls programmatically using the outbound contact API. You can schedule automated calls for appointment reminders, like doctor appointments and payment due notifications.

Skills-based Routing

With skills-based routing, Amazon Connect ensures contacts are sent to the right agent at the right time based on variable such as; availability, skill set, customer sentiment, and past history.

Web and Mobile Chat

Amazon Connect supports chat for web and mobile. Using the same contact flows, configuration, routing, analytics, and management tools as voice, Amazon Connect makes it easy for you to quickly offer chat as an engagement channel in your contact center

APN Consulting Partners are professional services firms that help customers of all types and sizes design, architect, build, migrate, and manage their workloads and applications on AWS, accelerating their journey to the cloud. These professional services firms include system integrators, strategic consultancies, agencies, managed service providers (MSPs), and value-added resellers.

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For over 38 years BrantTel has been delivering on customer experience solutions in Canada. With over 10,000 agents deployed, we continue to be at the forefront of delivering technology that delivers on..the customer experience.