Contact centers have had the incredible advantage of emerging technologies pushing globalization in the digital age. A customer experience strategy is more crucial than ever if you want your brand to compete worldwide.  According to a study, 67% of customers are quickly turned off into a successful conversion because of poor user experiences. Providing a […]

Many industries are doing away with conventional technology and opting for cloud-based applications. One example of a technology quickly becoming obsolete is wired telephones, with businesses switching to integrated phone systems called Voice over Internet Protocol (VoIP). Cloud-based phone systems for businesses enable you to make phone calls via the Internet. In contrast to conventional […]

Handling a remote team requires a solid communication strategy. After all, you need to give them access to time-sensitive information and tasks, regardless of their location and time zone. Thankfully, cloud computing has been developed to ensure the on-demand availability of resources and data without the direct help of management.  There’s no doubt that these […]