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Business Phone Systems

Canada's Leader For Business Phone

On-Premise, Cloud, Or Hybrid Business Phone systems for today's modern work environments
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Most Businesses Are Paying More Than They Need to For Their Business Phone Systems.

Sign up for a free business phone assessment to speak with an expert trusted advisor about getting more for less

Trusted Advisors For Business Phone Systems

A lot has changed in the business phone ecosystem over the last decade. With enhanced features and broad connectivity which system is best for your business?
Our goal is to highlight the advantages of a modern phone system and implement solutions that help your business run smoothly

Our Approach

Our simple and effective approach ensures the outcome we deliver will fully meet your specific requirements in a cost effective yet scalable manner, which reduces risk. Aligned to Customer Success, we identify the outcome to achieve and deliver it.

With over 30 years of Business Phone System and PBX experience let us help you with a new deployment or optimizing an existing one, we can help you get to where you need to be.

We use a five phased approach which involves reviewing and assessing your current operations, identifying improvement opportunities, creating a solution that meets your business' short and long term goals followed by a deployment of the solution in a timely manner, packaged with ongoing support and services customized to your needs and specifications.

Review and Assess

Understand your Business Needs

Our trusted advisors will take the time to understand organization from a people, process and technology perspective. We need to understand and document your current state including all of the existing phone system components, service provider contracts and telephony services in place today. Gather the business needs and identify the gaps to understand the areas to improve upon.

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Identify Opportunities

Identify, align and prioritize improvement opportunities in the organization. Bring ideas for new opportunities based on trends and best practices.Identify opportunities to bring tactical (short term) and strategic (long term) benefits. Prioritize and short list the opportunities to identify what success will look like for the organization.

Create a Plan

Understand the current operating (ongoing) and capital (one-time) costs associated with your existing environment. Our advisors will then build and recommend a cost justified solution aligned to your success objectives. Our solution will include the implementation and adoption roadmap with a clear understanding of the operating and capital costs. Our plan will consider risk analysis to ensure constraints are considered and business continuity requirements are met.

Deploy

Implementing Solutions with Success

Our team has been implementing Business Phone systems using best practices and continuously improved upon since 1982, over our history we have deployed over 5,000 business phone systems. Through this we have a structured deployment methodology that starts with Project Management, then works through platform design, testing including Vendor and User acceptance testing (UAT). Documentation of the environment and the adoption services focused on customer success, including training and transition support services

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Customer Success

To ensure the desired outcome is achieved we can deliver a suite of services to help ensure a smooth adoption. In addition to online, in person and on demand training, we can supply digital posters and digital assets to ensure users are comfortable and well informed with the new desk phones and applications they will be using. We aim to make the day a success and it starts with communication to the entire organization and is educated to embrace the new technology.

Testing

To ensure the business phone system transition will be successful, we offer a range of services to test the environment prior to it supporting your organization. We can deliver capacity or stress testing of the system to ensure it operates to the capacity required. We also can build and execute test plans to ensure the Business Phone system operates in all of your business continuity scenarios.

Support & Manage

White Glove Operational & Proactive Support

Support and managed services go hand in hand. We offer a complete and customized suite of services to ensure your Business Phone System is operating optiminaly. Our proactive service includes ongoing monitoring of your Business Phone System to ensure we are notified 24 hours a day 7 days a week of any incidents and can work them to resolution. As technology is continuously improved we can manage the software upgrades and patch management. With our Advisors aligned to your technology roadmap and Customer Success we will ensure you are advised of hardware and software lifecycles to mitigate operational risks to your organization. Our advisors are available when you need us via phone, email and chat.

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Business Continuity

BrantTel Cloud Backup Service for disaster recovery provides a Business Phone System in the cloud that can be activated and used to ensure your business phone calls always get answered. If your on premise or onsite system fails we can ensure your main business phone numbers are redirected and answered by our Cloud Auto-Attendant. Giving you an extra layer of resiliency to ensure your business phone calls always make it to you, as this has no dependency on your environment or system it is available 24 hours a day to take over by redirecting your main business phone number to the cloud backup service.

Voice Talent

Ensuring your brand has a consistent and great sounding voice to help them navigate your auto attendant is important and impacts the experience of your customers. We provide service to have professional voice talent transform your auto attendant scripts into the voice of your business. As your business needs change so will your announcements on your auto attendant on your phone system, we can manage this with our voice talent service.

Problems We Solve

Providing reliable business phone systems that have high uptime and ensure great sounding calls doesn't happen by accident; it takes a well thought out plan, the right tools, and support to make it a reality. We work with you to solve the biggest business challenges that many organizations are facing.

Work From Home

Provide Your Team With Flexibility

Improve your culture and brand through supporting remote working to be more progressive, agile and modern. Keep your team connected using video and chat to make up for the in person interactions that are part of the office experience when your team works outside of the office.

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Increase your team’s productivity

Get your point across quickly by using simple screen sharing to share the experience and co-collaborate to finalize next steps quickly. Improve and speed up collaboration across work at home or distributed teams. Share code snippet in Instant Messaging or integrate it into your workflow to integrate with the apps they user like Slack, Teams, etc.

Acceleration your employee development

Decrease onboarding and ramp time with more accessible video training and group collaboration meetings. Increase engagement and retention with in-meeting polls, breakout rooms, annotation & virtual whiteboardings

Build Trust 

Build Trust With Your Team And Customers

Your customers expect to reach you every time they call you, if you don’t answer their call what signal is that giving to your customer? Depending on the industry you serve the phone could be the life line to your customers or suppliers, there are many industries where the phone line is the line to business like lawyers, financial, insurance and logistics. Consider the costs of marketing to get people to pick up the phone to reach out to your business and then they can’t reach you.

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Grow your business quicker

In sales easily connect and build trust with prospects, sales close rates increase on average 22% when both parties have video. (Source). In HR screen applicants more effectively and reduce time-to-hire with video interviews. Improve your company culture by hosting company wide meetings creating deeper trust between employees. Scale training and all hands meeting to the entire organization.
Improve employee acquisition and retention with modern UCaaS solution - 91% of Gen Z say that technology influences job choice (source: Frost & Sullivan, 2019 research).

Testing

To ensure the business phone system transition will be successful, we offer a range of services to test the environment prior to it supporting your organization. We can deliver capacity or stress testing of the system to ensure it operates to the capacity required. We also can build and execute test plans to ensure the Business Phone system operates in all of your business continuity scenarios.

Reduce Costs 

Eliminate costs and time of travel

Reduce travel costs by moving face-to-face meetings from physical to virtual. Make team selling and collaboration easier with Instant Messaging (IM) and company-wide video accessibility.
Increase and scale training with the same resources and budget by shifting from in person to video training, then realize the cost savings by reduced travel, transportation, lodging, food costs and expense tracking.

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Business Continuity

BrantTel Cloud Backup Service for disaster recovery provides a Business Phone System in the cloud that can be activated and used to ensure your business phone calls always get answered. If your on premise or onsite system fails we can ensure your main business phone numbers are redirected and answered by our Cloud Auto-Attendant. Giving you an extra layer of resiliency to ensure your business phone calls always make it to you, as this has no dependency on your environment or system it is available 24 hours a day to take over by redirecting your main business phone number to the cloud backup service.

Voice Talent

Ensuring your brand has a consistent and great sounding voice to help them navigate your auto attendant is important and impacts the experience of your customers. We provide service to have professional voice talent transform your auto attendant scripts into the voice of your business. As your business needs change so will your announcements on your auto attendant on your phone system, we can manage this with our voice talent service.

What We Deliver

We offer consulting and professional services to optimize your existing business phone systems functionality. We will review your existing business phone system to identify the risks and opportunities, including an audit to identify services to right size your voice services to your business needs.

Flexible Business Phone Models

OnPremise, Hybrid or Cloud Business Phone Systems

We offer a suite of Business Phone Systems to service businesses from small 5 user businesses to large organizations with 10,000 users. Based on your Industry, location, connectivity and features needed we will provide a customized solution to ensure your team and customers are always connected.

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On-Premise

If you have a specific integration or feature requirement and for organizations with poor internet access but who require the phones in the building to always work. The most important calls are calls within the organization to ensure staff can communicate within the organization. You have a highly reliable IT Server Room or Data Centre that we would install the system in and a large IT team.

Hybrid

Organizations that are looking for highly reliable phone systems and due to their features need to maintain phone system hardware onsite but require business continuity of their communications with a cloud system backup or take over if there is any outages onsite.

Cloud

Organizations with offices that have high quality internet with distributed offices or people who need to work from anywhere and always need access to the latest innovations. Simplified IT with no hardware to run and maintain onsite.

Voice Carrier Services

A partner for all of our Voice needs

Your customers expect to reach you every time they call you, if you don’t answer their call what signal is that giving to your customer? Depending on the industry you serve the phone could be the life line to your customers or suppliers, there are many industries where the phone line is the line to business like lawyers, financial, insurance and logistics. Consider the costs of marketing to get people to pick up the phone to reach out to your business and then they can’t reach you.

Learn More

Grow your business quicker

In sales easily connect and build trust with prospects, sales close rates increase on average 22% when both parties have video. (Source). In HR screen applicants more effectively and reduce time-to-hire with video interviews. Improve your company culture by hosting company wide meetings creating deeper trust between employees. Scale training and all hands meeting to the entire organization.
Improve employee acquisition and retention with modern UCaaS solution - 91% of Gen Z say that technology influences job choice (source: Frost & Sullivan, 2019 research).

Testing

To ensure the business phone system transition will be successful, we offer a range of services to test the environment prior to it supporting your organization. We can deliver capacity or stress testing of the system to ensure it operates to the capacity required. We also can build and execute test plans to ensure the Business Phone system operates in all of your business continuity scenarios.

Business Phone System Assessments & Advice 

Telecom Advisors at your service

We offer consulting and professional services to optimize your existing business phone systems functionality. We will review your existing business phone system to identify the risks and opportunities, including an audit to identify services to right size your voice services to your business needs.

Learn More

Business Continuity

BrantTel Cloud Backup Service for disaster recovery provides a Business Phone System in the cloud that can be activated and used to ensure your business phone calls always get answered. If your on premise or onsite system fails we can ensure your main business phone numbers are redirected and answered by our Cloud Auto-Attendant. Giving you an extra layer of resiliency to ensure your business phone calls always make it to you, as this has no dependency on your environment or system it is available 24 hours a day to take over by redirecting your main business phone number to the cloud backup service.

Voice Talent

Ensuring your brand has a consistent and great sounding voice to help them navigate your auto attendant is important and impacts the experience of your customers. We provide service to have professional voice talent transform your auto attendant scripts into the voice of your business. As your business needs change so will your announcements on your auto attendant on your phone system, we can manage this with our voice talent service.

SIP Trunks

Reliable, secure and amazing quality

We offer flexible packages from dedicated SIP Channels to scale on-demand usage based models to meet your unique needs. Bring Your Own Carrier (BYOC) to provide plug and play with your existing PBX, softphone, VoIP, UCaaS & CCaaS platform with trunks for your global needs (100+ countries) with competitive rates. We can provide trunks that scale in real time where you pay as you use them without being locked into a contract great for business continuity or testing or companies with unpredictable growth.

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Carrier-grade quality

Tier-1 interconnects and a private network backbone minimize hops on public internet with options for termination in AWS, Azure, GCP or private access to you.

Voice Talent

Ensuring your brand has a consistent and great sounding voice to help them navigate your auto attendant is important and impacts the experience of your customers. We provide service to have professional voice talent transform your auto attendant scripts into the voice of your business. As your business needs change so will your announcements on your auto attendant on your phone system, we can manage this with our voice talent service.

99.999% Uptime

Redundant multi-cloud infrastructure and carrier independence eliminate downtime.

Voice Talent

Ensuring your brand has a consistent and great sounding voice to help them navigate your auto attendant is important and impacts the experience of your customers. We provide service to have professional voice talent transform your auto attendant scripts into the voice of your business. As your business needs change so will your announcements on your auto attendant on your phone system, we can manage this with our voice talent service.

Unmatched Security

Encryption options for signaling (TLS) and media (SRTP/ZRTP) to ensure your communications are secure.

Voice Talent

Ensuring your brand has a consistent and great sounding voice to help them navigate your auto attendant is important and impacts the experience of your customers. We provide service to have professional voice talent transform your auto attendant scripts into the voice of your business. As your business needs change so will your announcements on your auto attendant on your phone system, we can manage this with our voice talent service.

Fraud Detection

Dedicated anti-fraud team and predictive AI monitoring to catch tool fraud and number spoofing.

Voice Talent

Ensuring your brand has a consistent and great sounding voice to help them navigate your auto attendant is important and impacts the experience of your customers. We provide service to have professional voice talent transform your auto attendant scripts into the voice of your business. As your business needs change so will your announcements on your auto attendant on your phone system, we can manage this with our voice talent service.

Call Recording

Enable Automatic recording per number or connection, with configurable formats and free cloud storage.

Voice Talent

Ensuring your brand has a consistent and great sounding voice to help them navigate your auto attendant is important and impacts the experience of your customers. We provide service to have professional voice talent transform your auto attendant scripts into the voice of your business. As your business needs change so will your announcements on your auto attendant on your phone system, we can manage this with our voice talent service.

Voice Talent

Ensuring your brand has a consistent and great sounding voice to help them navigate your auto attendant is important and impacts the experience of your customers. We provide service to have professional voice talent transform your auto attendant scripts into the voice of your business. As your business needs change so will your announcements on your auto attendant on your phone system, we can manage this with our voice talent service.

Emergency Calling

Add an address to your account for in-plan calls to E911 numbers and automated routing to the nearest Public Safety Answer Point (PSAP).

Voice Talent

Ensuring your brand has a consistent and great sounding voice to help them navigate your auto attendant is important and impacts the experience of your customers. We provide service to have professional voice talent transform your auto attendant scripts into the voice of your business. As your business needs change so will your announcements on your auto attendant on your phone system, we can manage this with our voice talent service.

Cloud AutoAttendant

A Cost effective extra layer of resilience

Enure your business is reachable even in the event of natural disaster, carrier outage or phone system disruption. Our on demand Cloud service can act as a backup to ensure your customers reach you branded autoattendant then route to cell phones or take messages and send the recording via email to ensure your customers always feel connected.

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Business Continuity

BrantTel Cloud Backup Service for disaster recovery provides a Business Phone System in the cloud that can be activated and used to ensure your business phone calls always get answered. If your on premise or onsite system fails we can ensure your main business phone numbers are redirected and answered by our Cloud Auto-Attendant. Giving you an extra layer of resiliency to ensure your business phone calls always make it to you, as this has no dependency on your environment or system it is available 24 hours a day to take over by redirecting your main business phone number to the cloud backup service.

Voice Talent

Ensuring your brand has a consistent and great sounding voice to help them navigate your auto attendant is important and impacts the experience of your customers. We provide service to have professional voice talent transform your auto attendant scripts into the voice of your business. As your business needs change so will your announcements on your auto attendant on your phone system, we can manage this with our voice talent service.

Support and Managed Services

SINGLE POINT MANAGED SERVICES

Public Cloud Phone Systems

Leverage the power of the cloud for your phone system

RingCentral Office

18 million subscribers worldwide
Pay as you go service with contract terms
Innovative and reliable
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Avaya Cloud Office

Use your pre-existing Avaya hardware
Simple transition and migration to the cloud
Scalable solution that can adapt to your changing needs
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Business Phone Pricing

Check out the features included with each plan. We can help you choose the right solution for your business requirements. Easily reach both USA and Canadian numbers 

ESSENTIALS LICENSE

$24.99
monthly up to 20 users
Business phone or toll-free numbers
Unlimited calls within US/CA
Unlimited Business SMS
Voicemail-to-text
Team messaging
Document sharing

STANDARD LICENSE

$29.99
monthly Unlimited Users
Everything in Essentials is included plus…
Business phone numbers in over 100 countries
Unlimited Internet Fax
Unlimited audio conferencing
Video meetings with up to 100 participants
Up to 24 hour meeting duration
Quality-of-service reports
Popular integrations including 365, G Suite, Slack and more

PREMIUM LICENSE

$39.99
monthly Unlimited Users
Everything in Standard is included plus…
Automatic call recording
Single sign-on
Multi-site admin and management
Up to 8 digit extensions with site codes
Hot Desking
Advanced call handling including Whisper, Barge and more
Video meetings with up to 200 participants
Real-time Analytics
Popular CRM integrations with Salesforce, Zendesk and more
Developer Platform and Custom Integrations

ULTIMATE LICENSE 

$54.99
monthly Unlimited Users
Everything included in Premium plus…
Device status reports
Device status alerts
Unlimited storage
USA FlagCanada Badge
Easily Connect with US & Canadian numbers from any device!

Private Cloud Phone Systems

Safe and reliable cloud service hosted in Canada

Work From Anywhere

We deliver a completely private Cloud solution for your business. Hosted in Canada, the perfect way to provide 'work from anywhere' and 'work from home' solutions that include 

 BrantTel is a Diamond Avaya Partner and an Amazon Web Services Consulting partner 
Avaya and AWS logo
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Offering Choice

At BrantTel we pride ourselves on offering our customers choices that match their Business requirements. Trusted advisors for your cloud phone solutions
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Public Cloud Solutions

Easy to implement and ready to go, the public cloud offerings from BrantTel are perfect for most business to get started in cloud services

Private Cloud Solutions

Get a private cloud solution for your business featuring 100% data residency in Canada 

Customizable To Your Business

Choose a deployment style, or mix them up to suit your needs

On-Premise

At your location
Supports analog and fax
No recabling
Enhanced reliability

Hybrid

Server required
Your office or hosted
Home and mobile workers
Advanced collaboration

Cloud

Hosted in the cloud
Up and running in days
No equipment on-site
Home and mobile workers
Advanced collaboration

Trusted Advisors

With PURPOSE

White glove service for business phone
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advisor

BrantTel

Trusted Advisors serving Canada, USA and locally in southern Ontario area for over 35 years. Collaboration, Digital Transformation, Customer Experience, Business Phone, & Cloud Infrastructure delivered with White Glove service by trusted advisors with PURPOSE
info@branttel.com
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