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by controlling the Contact Centre CX across every channel with one easy to use solution – Genesys Cloud CX
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Superior CX: outpace your competition

Create a new world of efficiency and empathy
Imagine a world where contact centers anticipate needs and respond so fully that customers feel pleased with every interaction — a world where employees are excited to get to work each day.

The Genesys Cloud CX platform makes that vision a reality. Around the globe, thousands of businesses use this powerful, all-in-one contact center solution to surprise and delight customers with effortless, empathetic experiences.

Omnichannel Engagement

 Understand and control the customer journey

Happy Customers

Improve customer satisfaction 15% through consistent, personalized engagement.

Better Sales

Improve close/cross-sell/ up-sell rates 2.5% and increase revenue 1.0% by leveraging omnichannel context.

Easy Solutions

Deflect 22.5% of inbound calls to self service in your IVR. Let customers help themselves.

Best Practices for Omnichannel Customer Experience

Read the eBook
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6 best practices to help you design and deliver a winning omnichannel CX
How to do a gap analysis between current and future state journeys
How to implement your new customer journey
Call recording options available
Download eBook Now

Genesys Cloud
Your Go-To Contact Centre 

Our partnership with Genesys allows us to serve your business and your customers better by empowering you with the latest and best cloud contact center software solutions for Burlington, Mississauga, Kitchener, London, and Hamilton businesses. Genesys Cloud is designed to provide the highest levels of availability, reliability, and disaster recovery available.

If your business is still running on outdated legacy technology and call center software, it will be extremely difficult to keep up communications between you and your customers. It is time to switch to a reliable cloud contact center software, which uses cutting-edge communications technology. This modern alternative to on-premise contact centers offers numerous benefits for businesses looking to continually meet and exceed customers’ service expectations.


See Genesys Cloud Live

Learn how to achieve significant competitive advantage, reduce customer churn and increase profits with a seamless customer experience across multiple channels and touchpoints.

Service Near You

Make no mistake. BrantTel offers you the top cloud contact center solutions and pricing in Hamilton, Kitchener, Mississauga, Burlington, and London. Call us today toll-free at 1 (888) 632-0585 for more information about our services.
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Scale your workforce effectively and quickly to meet the ebb and flow of customer demands
Provide high-level industry solutions
Enhance customer experience by optimizing the productivity of your agent
Offer ongoing updates on functionality without needing to install, understand, or invest in it

Trusted Advisors


White Glove Service for All Your Business Communication Needs


Trusted Advisors serving Canada, USA and locally in southern Ontario area for over 40 years. Collaboration, Digital Transformation, Customer Experience, Business Phone, & Cloud Infrastructure delivered with White Glove service by trusted advisors with PURPOSE
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