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DIGITAL TRANSFORMATION

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Trusted Advisors For Digital Transformation

Leverage our powerful improvement model, structured approach, and deep know-how to ensure your business goals are met.

What Makes us Unique?

“Common sense dictates that enterprise performance depends heavily on well-designed and well-integrated People, Process and Technology-centric systems”

The Issue

However, Technology too often is simply “bolted on” to existing enterprise systems.
It’s no wonder why most IT-centric projects fail to meet budget, schedule and performance improvement targets.

This is Where we Provide Unique Value!

We help you design and execute robust and successful transformation journeys by integrating superior technology solutions with the relevant people and process solutions.

Our Approach

Here is our process - how we address transformation challenges

Our Approach

Existing Structures

People

Process

Technology

Transformational Assessment Solution Creation (TASC)

Tailor

Capture

Create

Socialize

Engage

We Tailor Our Assessment and Design approach to your unique business challenge
We capture and analyse the current state of your business
We create future state design
We socialize our findings and recommendations to ensure for complete alignment with your stakeholders
We help engage the right people, with the right processes and the right technology to reach your transformation goals

Our Transformation
Outcomes

Improve Business Transformation velocity, value and reliability
Capture significant gains by developing and integrating people, process and technology
Manage transformation risks and reduce cost
Build sustainable solutions
We help you design and execute robust and successful transformation journeys by integrating superior technology solutions with the relevant people and process solutions. We address business transformation challenges using our Transformational Assessment and Solution Creation (TASC) approach.

People

Creating a Custom Roadmap

Leadership buy-in, employee engagement and sustainable progress.

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Customer Expectations

What do your customers expect from their interactions with you? We research what the standards, best practices, and expectations are for your specific industry 

Learning About your Customers

Understanding your customers expectations and needs is critical to providing great CX. We take a deep dive into why, where, when, and how your customers want to interact

Complete Journey

BrantTel starts from the beginning; in order to ensure CX success we have to trace the customer experience from every single interaction. Our planning will ensure that no small detail is overlooked by filtering the journey at every single touchpoint

Process

Implementing Solutions That Work

Process right-sizing, measurable time savings, sustainable goal setting.

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The Right Tools

We implement the right tools to make your CX requirements come to life. Our large partner network and intricate knowledge of the latest technological innovations and trends 

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Technology

White Glove With a Single Point

Integrated into Process and people, Technologies that fit your needs, sustainable cost structures.

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Manage risks

White Glove With a Single Point

Integrated into Process and people, Technologies that fit your needs, sustainable cost structures.

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Problems We Solve

Transformations for business can take many forms. Here are some examples of how we problem solve specific roadblocks to ensure transformation success.

Digital Transformation & Leadership

Effective Leadership Concepts

If leadership is all about working with and through others to achieve beneficial change, then it follows that successful Digital Transformations depend heavily on effective leadership concepts and processes used to drive enterprise-wide advances in processes, culture and technology.

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Applied Leadership

Our Digital Transformation projects have provided many clients the opportunity to improve their “applied leadership” as it relates to the planning and execution of their Transformation projects. These typically include enhancements to their existing culture, addressing strategic and tactical planning, closed-loop implementation processes and the organizational skills, capabilities and culture needed to drive leadership efficiency and effectiveness.

Design Teams

Our Transformation Design Teams, working closely with our clients, are skilled at creating and leadership improvement solutions embedded into the fabric of their Transformation project, all with the intent to help ensure Transformation success.

Leadership Processes

Our Leadership solutions leverage relevant best-practice leadership processes and concepts such as Hoshin Kanri and Business Intelligence (BI) technologies that are at the heart of all Leadership processes.

Proactive Management of Transformation Risks

Minimize Risks & Costs

Leaders know that the competitive pressures they face require Transformations that work well – and that work now.
However, businesses today do not have the luxury of learning “On-the-Job” how to wring out optimal value from technology investments while minimizing risks & costs.

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Transformation Performance

Unfortunately, it is common knowledge that Technology investments too often fail to meet budget, schedule and performance targets, with failure rates ranging from 60 to 80%. Is there a robust approach that minimizes failure risks and costs while optimizing Transformation performance gains?
Yes, there is a credible approach – our high-engagement Transformation Assessment and Solution Creation (TASC) framework!

Adding Context to the Assessment

With TASC, we hold off on solution generation until our Assessment Team rapidly develops a shared understanding with the client of the current and emerging transformation goals, context, problem and opportunity landscape and associated risks. (Inadequate assessments are common “Transformation” failure modes.) Our multidimensional assessments consider relevant People, Process and Technology perspectives to ensure that we fully understand our clients’ overall improvement challenge. These Assessments can span anywhere from one day to 4 weeks and depend heavily on such the nature and scope of the desired Transformation.

Assessment Findings Review

Assessment findings are presented to the Senior Leadership Team (SLT) for critical review. Informed SLT alignment on key assessment findings (a crucial success factor) then provides a solid foundation for the next TASC step – Conceptual Solution Design which we call “Solution Creation”. Consistent with our assessment approach, our solution creation journey encompasses relevant People, Process and Technology perspective, again with the intent to optimize gains and minimize costs and risks.

Achieve Alignment

The overall intent of our TASC method: Generate and achieve alignment on a set of superior and credible Transformation strategies that optimize gains and mitigate risks throughout the ensuing Transformation journey.

Customer Experience (CX)

The Significance of Great CX

Leaders know that the competitive pressures they face require Transformations that work well – and that work now.
However, businesses today do not have the luxury of learning “On-the-Job” how to wring out optimal value from technology investments while minimizing risks & costs.

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CX Improvement Journey

What is interesting, however, is that in spite of the massive CX improvement investments made in recent years, few (12 %) consumers feel that brands have made significant CX strides.

The challenge is therefore clear! CX leaders need to determine and sell to the Senior Leadership Team (SLT) an optimal and robust CX improvement journey expressly tailored for their organization that will work.

The Right Formula for CX Success

Long experience in the Transformation “trenches “ tells us that breakthrough CX success requires well-designed and well-integrated People, Process and Technology solutions. Time and again we have seen technology-centric projects intended to improve Cx fail to meet budget, schedule or CX performance expectations.

A CX Solution That Works For You

We have a unique, preventive approach to mitigate these risks. We use our TASC methodology and broad skills and experience to first, fully understand your business context and goals, and then leverage that knowledge to create an interlinked set of people, process, leadership and technology strategies and an overall solution journey tailored to meet your needs.

Our experience is that dramatic CX gains will happen when your organization’s culture and people are enabled by the right processes, technologies and solution journeys.

Excellence throughout the Transformation Journey

Accelerated Digital Modernization

Most organizations have undergone technology-centric improvements in the last decade. Now, the convergence of Covid -19 and ever-increasing competition have forced many businesses to adapt to new realities and accelerate digital modernization significantly.

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The Challenges Ahead

One perspective is that years of digital transformation and hence the delivery of significant benefits are being compressed into mere months. On the flip side, these transformations are difficult, and many organizations feel they need help to either initiate, execute on or sustain these transformations. Common challenges that often need to be addressed include the lack of digitization experience, the need to refresh and optimize strategic and tactical plans, the lack of leadership team alignment, data integrity issues, processes that are not streamlined or are not fully integrated with new or existing technology and more.

The Capability To Succeed

The good news is that our Transformation Support Team has the broad capability to help regardless of where you are in your transformation journey and the nature of the challenges you face.
We tailor our structured Transformation Assessment and Solution Creation (TASC) approach to support your overall digitization project, or help you tackle specific “Transformation” components such as assessments, visioning, strategic and tactical planning, closed-loop performance management designed to keep you on track, design for sustainability, post-Transformation continuous improvement, and much more.

Engagement

Every consulting engagement starts with the first meeting. We respect your time, and ours. It’s important to go through this phase with an open perspective and not put up barriers that can affect a business relationship before it even starts.

Why a Free Consultation?

Creating a Custom Roadmap

Our practice specializes in Business Transformations. It’s important for our clients to know what areas of business we ‘play’ in, and in turn, for us to know what problem you are trying to solve and the outcomes you expect from hiring a consulting team.

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Customer Expectations

Assessment findings are presented to the Senior Leadership Team (SLT) for critical review. Informed SLT alignment on key assessment findings (a crucial success factor) then provide a solid foundation for the next TASC step – Conceptual Solution Design. Consistent with our assessment approach, our solution design journey encompasses relevant People, Process and Technology perspective, again with the intent to optimize gains and minimize costs and risks.

The overall intent of our TASC method: Generate and achieve alignment on a set of superior and credible Transformation strategies that optimize gains and mitigate risks throughout the ensuing Transformation journey.

What to Expect

Implementing Solutions That Work

You can expect a 1 to 3 hour video or conference call with the consulting team that will be handling the engagement. We firmly believe that you should be speaking to the team themselves, not a third party sales interface. Within this time frame, we can jointly conclude if this engagement is the right fit for both sides. If there is any hesitation on either side, or if you don’t feel comfortable moving forward, we can part ways and no hard feelings. We’re committed to helping you achieve the outcomes you are looking for in your initiative.

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The Right Tools

We implement the right tools to make your CX requirements come to life. Our large partner network and intricate knowledge of the latest technological innovations and trends 

Deploy #2

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Not a Sales Call

White Glove With a Single Point

This short engagement is to assure you that you are working with the right team, with the right priorities for your project. We completely bypass the traditional sales approach this way. We’re not sales people, we’re transformational consultants, and let’s leave it at that.

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White Glove Service

A comprehensive and all-inclusive support system that covers all of the aspects of your CX ecosystem

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Cost & Compensation

This preliminary meeting and discovery is complimentary. We need you to have faith in the team and the project set forth. The cost of any consulting engagement is dependent on many factors including:

1. Level of Complexity
2. Leadership and people components
3. Time and time management
4. Availability for both parties
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White Glove Service

A comprehensive and all-inclusive support system that covers all of the aspects of your CX ecosystem

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Trusted Advisors

With PURPOSE

White Glove Service for All Your Business Communication Needs
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BrantTel

Trusted Advisors serving Canada, USA and locally in southern Ontario area for over 40 years. Collaboration, Digital Transformation, Customer Experience, Business Phone, & Cloud Infrastructure delivered with White Glove service by trusted advisors with PURPOSE
(905) 632-2000
info@branttel.com
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