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Service Excellence

Contact Information & Escalations

BrantTel Networks strives to have the best Service Centre in the industry. There are several ways to contact us and escalate an issue to Senior Management. Please find that in formation below. 

Standard Business Hours (Monday to Friday - 8:30am - 5:00pm)

BrantTel Networks operates a 24x7x365 operation. Our response times and SLO’s for 24x7 agreements do not change regardless of time of day, day of week or holiday schedule. 8x5 response times and SLO’s are managed during standard business hours. 

Urgent Requests: Telephone1-800-632-0585 Toll Free, 905-632-0585 Local
Afterhours Emergency Service: 1-800-632-0585 (press 9 for Emergency Service)
Non-Urgent Requests: Email: service@branttel.com
Non-Urgent Requests: On-line Customer Centre

After Hours (Non-Business Hours)

Toll Free: 1-800-632-0585 | Option 9
Local: 905-632-0585 | Option 9

Report a Service Issue

Please fill out the form below and somebody will respond within 24 hours (during regular business hours)

Escalations

BrantTel Networks provides a superior Service experience. Should the need arise, and you feel you are not receiving the Service level that you expect, you
may escalate your issue to our Senior Management group.

Primary Escalation Point

Chris Boivin, Director of CX Delivery
Telephone: 416-802-3214
Email: chris.boivin@branttel.com

Escalation Path

BrantTel Networks Technical Assistance Centre
Telephone:1-800-632-0585 Toll Free, 905-632-0585 Local
Email: service@branttel.com

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BrantTel

Trusted Advisors serving Canada, USA and locally in southern Ontario area for over 35 years. Collaboration, Digital Transformation, Customer Experience, Business Phone, & Cloud Infrastructure delivered with White Glove service by trusted advisors with PURPOSE
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