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Stay in the know with the most up-to date information and news from the world of technology and communications
18 October 2021
5 Ways Contact Center as a Service (CCaaS) Can Improve ROI

The ultimate objective of customer experience (CX) is to be as smooth as possible, rapidly resolving customers' concerns efficiently and in the manner they prefer.  Every encounter with a consumer becomes a chance to build loyalty and revenue streams; when customers have a positive experience and are happy, they buy more and recommend more, but […]

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14 October 2021
Communication Problems in the Workplace and How to Address Them

Proper communication is the foundation of any great workplace. In essence, internal and external communication among workers represents an organization as a whole, including its reputation. The fact remains that problems can still arise regardless of the communication measures in place. If workplace communication is not in good form, then you can bet that the […]

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7 October 2021
How to Build a Robust Customer Experience Strategy

How to Build a Robust Customer Experience Strategy Customer experience sits at the heart of every business or organization. If you want to stay ahead of the competition, you need to focus more on customer experience. To do that, you need to create a sound strategy that helps you resonate better with your audience and […]

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27 September 2021
What Type of Business Phone System is Right for You?

What Type of Business Phone System is Right for You? Communication is at the heart of every business, whether it’s through a messaging service, phone lines, or email. While instant messaging applications seem to be the preferred way of communicating nowadays, having a working phone system for businesses is still a requirement.  Today’s phone systems […]

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27 August 2021
How Do You Improve Customer Experience in Your Contact Centers

Contact centers have had the incredible advantage of emerging technologies pushing globalization in the digital age. A customer experience strategy is more crucial than ever if you want your brand to compete worldwide.  According to a study, 67% of customers are quickly turned off into a successful conversion because of poor user experiences. Providing a […]

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6 August 2021
6 Benefits of Cloud-Based Phone Systems for Small Businesses

Many industries are doing away with conventional technology and opting for cloud-based applications. One example of a technology quickly becoming obsolete is wired telephones, with businesses switching to integrated phone systems called Voice over Internet Protocol (VoIP). Cloud-based phone systems for businesses enable you to make phone calls via the Internet. In contrast to conventional […]

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29 July 2021
A Remote Worker's Guidebook: The Benefits of Cloud Computing

Handling a remote team requires a solid communication strategy. After all, you need to give them access to time-sensitive information and tasks, regardless of their location and time zone. Thankfully, cloud computing has been developed to ensure the on-demand availability of resources and data without the direct help of management.  There’s no doubt that these […]

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27 January 2021
How to Make Video Calls More Engaging for Your Team

Many businesses have had to make some changes during the last year, like learning how to keep employee morale up, but we’ve since found some ways to adjust. One thing that’s become more commonplace lately is video conferencing or online meetings for team meetings. With the ongoing pandemic, it’s been difficult to meet in person, […]

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25 January 2021
Meet Chris Boivin - Director CX Delivery

Chris Boivin joined the BrantTel Networks team in September of 2020 as the Director CX Delivery.  Bringing over 25 years of experience in the Information Technology field and has extensive experience in managing large IT Delivery Organizations.  Chris attended Sheridan College where he completed a Computer Science Diploma.   Upon graduating, Chris started an IT position […]

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