The ultimate objective of customer experience (CX) is to be as smooth as possible, rapidly resolving customers' concerns efficiently and in the manner they prefer. Every encounter with a consumer becomes a chance to build loyalty and revenue streams; when customers have a positive experience and are happy, they buy more and recommend more, but […]
Proper communication is the foundation of any great workplace. In essence, internal and external communication among workers represents an organization as a whole, including its reputation. The fact remains that problems can still arise regardless of the communication measures in place. If workplace communication is not in good form, then you can bet that the […]
How to Build a Robust Customer Experience Strategy Customer experience sits at the heart of every business or organization. If you want to stay ahead of the competition, you need to focus more on customer experience. To do that, you need to create a sound strategy that helps you resonate better with your audience and […]
What Type of Business Phone System is Right for You? Communication is at the heart of every business, whether it’s through a messaging service, phone lines, or email. While instant messaging applications seem to be the preferred way of communicating nowadays, having a working phone system for businesses is still a requirement. Today’s phone systems […]
Contact centers have had the incredible advantage of emerging technologies pushing globalization in the digital age. A customer experience strategy is more crucial than ever if you want your brand to compete worldwide. According to a study, 67% of customers are quickly turned off into a successful conversion because of poor user experiences. Providing a […]
Many industries are doing away with conventional technology and opting for cloud-based applications. One example of a technology quickly becoming obsolete is wired telephones, with businesses switching to integrated phone systems called Voice over Internet Protocol (VoIP). Cloud-based phone systems for businesses enable you to make phone calls via the Internet. In contrast to conventional […]
Handling a remote team requires a solid communication strategy. After all, you need to give them access to time-sensitive information and tasks, regardless of their location and time zone. Thankfully, cloud computing has been developed to ensure the on-demand availability of resources and data without the direct help of management. There’s no doubt that these […]
Many businesses have had to make some changes during the last year, like learning how to keep employee morale up, but we’ve since found some ways to adjust. One thing that’s become more commonplace lately is video conferencing or online meetings for team meetings. With the ongoing pandemic, it’s been difficult to meet in person, […]
Chris Boivin joined the BrantTel Networks team in September of 2020 as the Director CX Delivery. Bringing over 25 years of experience in the Information Technology field and has extensive experience in managing large IT Delivery Organizations. Chris attended Sheridan College where he completed a Computer Science Diploma. Upon graduating, Chris started an IT position […]
