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Avaya Cloud Office

Desktop and Mobile Apps

Make business calls, send messages, join video meetings, all from your desktop, tablet, smartphone, and smartwatch. Unleash the power of Avaya Cloud Office Mobile & Desktop Apps
Easy to navigate call widget
Always on access to the dialpad
In-flight controls
Call recording options available
Where to download Avaya Cloud Office
Avaya Cloud Office Desktop App

Desktop App Features

Supports Windows and Mac
Answer calls directly from the desktop app
Make outbound calls from the desktop app (with direct dial)
Supports Plantronics headsets with call control
Active call management
Single view of current call, incoming calls, calls on hold
Access voicemail and view faxes directly from app
View incoming caller’s number and extension
Call screening

Mobile App Features

Supports iPhone, iPad, and Android smartphones and tablets
 Supports Apple Watch® (iOS)
HD voice enabled
Unified number for phone, fax, and text
Pre-call and active call management
 Auto call handoff (Wi-Fi <-> 3G/4G)
Conferencing
Contacts and favorites synced to RingCentral cloud
Host RingCentral Meetings from mobile devices
Join RingCentral Meetings as a participant
Business SMS and MMS
Call switch
Send text to 911
View colleagues’ phone presence across devices
Call screening
Reports dashboard (admin only)
Supports RingCentral Global Office login and dial plans
Interactive notifications with quick response options
Roles and permissions support


Avaya Cloud Office Mobile App

Avaya Cloud Office Frequently Asked Questions (FAQ)

Customer Info

What do I have to do to prepare for a new phone system?

All Avaya Cloud Office customers receive the same expert installation as do our on-premise customers. A dedicated project manager will meet with you and discuss your call flows, your auto attendant and voice talent, your preferred extension ranges or Direct Inward Dial numbers you wish to port over etc. This is a customized engagement with our Pro Services team. As the customer you will need to provide details on how your phone system works today, what you want to optimize and any changes you would like to make. We'll do the technical part, all you have to do is have your information when we begin the installation.

How much bandwidth do I need?

To get the most from Avaya Cloud Office, BrantTel recommends that you have fast internet, with diverse carriers to maintain 100 Kbps (kilobits per second) bi-directional to every phone on the service. We find that this can be challenging for some customers to achieve. BrantTel will guide you if you need assistance. Ask us about how we join 2 internet connections together to give you increased bandwidth and uptime.

Can I bring my own phones?

In many cases with Avaya Cloud Office, you can bring your own phones if they meet a technical requirement. Reach out to us or ask a question on this page about what models are supported. If you are migrating away from another cloud solution, there is a good chance your phones are compatible. The trick with this is, you may be charged for a 3rd party phone license, this is a one time charge that we'll inform you about if it applies.

Can I mix and match license types? Essential, Standard, Premium and Ultimate?

No, your company is restricted to use the license type you sign up for. There are no mixing and matching of license types. This ensures that all users on your instance have the same feature set and helps user adoption during the deployment phase.

Do I have to buy specific phones?

No, in fact you don't need to buy any phones if you don't want to. All licenses includes a Windows or MAC app and a mobile client app. The second option is to bring your own phones, mentioned in the post above.

Do I administer my own system after installation?

You have some choices here. You can adminstrate the system yourself, or you can hop on one of BrantTel's support packages. You can be hands on or hands off, it's your choice.

Can I cancel any time?

The Avaya Cloud Office cancellation policy is determined by your initial contract. If you have signed a 3 year contract then there is a penalty to cancel that contract early. Exactly how much depends on your user count, the services you consume and the date of which you wish to cancel in-contract.

The Basics

What is Avaya Cloud Office by RingCentreal?

Avaya Cloud Office by RingCentral is a Cloud-based phone system all your own. Your specific instance is hosted in Canadian data centres and delivered over the public internet to your location(s). Cloud-based trunking is included in your subscription, you don't have to pay for additional lines or PRI's (Megalinks)

What are the benefits of Avaya Cloud Office by RingCentral?

There are several unique value propositions for Business Phone 1. This is your unique company communications platform in the Cloud 2. Everything is in one place - team chat, video meetings, phone calls, conferencing, fax over internet and Business texting (SMS) all from the same interface. 3. For those companies who are looking to enable work from anywhere for their staff, this is a great way to keep the communications flowing in your organization.

How does Minute Usage and Long Distance Work?

All plans in Avaya Cloud Office by RingCentral include local and long distance calling to Canada and the U.S.A. There are some limits on length of calls and a fair use policy is included in your plan. You will never go over your minute count with Avaya Cloud Office by RingCentral.

What makes Avaya Cloud Office by RingCentral unique?

All plans in Avaya Cloud Office by RingCentral include local and long distance calling to Canada and the U.S.A. There are some limits on length of calls and a fair use policy is included in your plan. You will never go over your minute count with Avaya Cloud Office by RingCentral.

What contract terms are available?

Currently Avaya Cloud Office by RingCentral is offered in a monthly, yearly and 3 and 5 year package terms. The longer the contract, the less the license cost over the term of the contract. BrantTel offers Support Contracts that cover your organization over any of the offered term contracts.

How do I request support?

You can call our Service desk at 1-800-632-0585, you can email the Service department at service@branttel.com or you can fill out the Service request form, under the service menu on branttel.com

How Phone Numbers Work

Can I bring my own number with me?

Yes, BrantTel will port your existing number to the Avaya Cloud Office platform. We arrange a porting date for your numbers, and we make sure your system is up and running when they go live. If you have many numbers (DID's), a porting fee may apply.

Can I buy phone numbers?

Yes, you can buy phone numbers and associate them with your business, you can also buy 800 numbers if you desire.

Do I still own my phone number after it's on Avaya Cloud Office?

Yes, your phone number for your business stays with you. We make sure that it's a part of your Avaya Cloud Office solution.

What does my caller ID look like?

Your outgoing caller ID has to conform to the CRTC policy 2018-484, caller ID has to conform to North American standards. ie. 10 digits. We'll set this up for you correctly when we install the system.
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