What do I have to do to prepare for a new phone system?
All Avaya Cloud Office customers receive the same expert installation as do our on-premise customers. A dedicated project manager will meet with you and discuss your call flows, your auto attendant and voice talent, your preferred extension ranges or Direct Inward Dial numbers you wish to port over etc. This is a customized engagement with our Pro Services team. As the customer you will need to provide details on how your phone system works today, what you want to optimize and any changes you would like to make. We'll do the technical part, all you have to do is have your information when we begin the installation.
How much bandwidth do I need?
To get the most from Avaya Cloud Office, BrantTel recommends that you have fast internet, with diverse carriers to maintain 100 Kbps (kilobits per second) bi-directional to every phone on the service. We find that this can be challenging for some customers to achieve. BrantTel will guide you if you need assistance. Ask us about how we join 2 internet connections together to give you increased bandwidth and uptime.
Can I bring my own phones?
In many cases with Avaya Cloud Office, you can bring your own phones if they meet a technical requirement. Reach out to us or ask a question on this page about what models are supported. If you are migrating away from another cloud solution, there is a good chance your phones are compatible. The trick with this is, you may be charged for a 3rd party phone license, this is a one time charge that we'll inform you about if it applies.
Can I mix and match license types? Essential, Standard, Premium and Ultimate?
No, your company is restricted to use the license type you sign up for. There are no mixing and matching of license types. This ensures that all users on your instance have the same feature set and helps user adoption during the deployment phase.
Do I have to buy specific phones?
No, in fact you don't need to buy any phones if you don't want to. All licenses includes a Windows or MAC app and a mobile client app. The second option is to bring your own phones, mentioned in the post above.
Do I administer my own system after installation?
You have some choices here. You can adminstrate the system yourself, or you can hop on one of BrantTel's support packages. You can be hands on or hands off, it's your choice.
The Avaya Cloud Office cancellation policy is determined by your initial contract. If you have signed a 3 year contract then there is a penalty to cancel that contract early. Exactly how much depends on your user count, the services you consume and the date of which you wish to cancel in-contract.