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  • Amazon Connect

    Proof of Concept

    Start your journey to better CX by implementing a lightweight and flexible proof of concept.
    This Offer Includes
    Voice & Webchat Bot for automated self service
    Creation of up to 3 Contact Flows (for Voice/webchat)
    Callbacks for enhanced customer satisfaction
    Integration to CRM (Salesforce, ZenDesk or Microsoft Dynamics)*
    Modern Contact Centre Agent UI
    Sentiment analysis, transcription of voice and chat, redaction of credit cards &
    Personally Identifiable Information, powered by Amazon Connect Contact Lens
    Amazon Connect Reporting to show omnichannel analytics and actionable
    insights
  • Amazon Connect

    Proof of Concept

    Start your journey to better CX by implementing a lightweight and flexible proof of concept.
    This Offer Includes
    Voice & Webchat Bot for automated self service
    Creation of up to 3 Contact Flows (for Voice/webchat)
    Callbacks for enhanced customer satisfaction
    Integration to CRM (Salesforce, ZenDesk or Microsoft Dynamics)*
    Modern Contact Centre Agent UI
    Sentiment analysis, transcription of voice and chat, redaction of credit cards &
    Personally Identifiable Information, powered by Amazon Connect Contact Lens
    Amazon Connect Reporting to show omnichannel analytics and actionable
    insights
  • IT Helpdesk

    Contact Centre

    Delivery of turnkey IT Helpdesk Contact Centre Solution
    This Offer Includes
    Voice & Webchat Bot for automated self service
    Creation of up to 3 Contact Flows (for Voice/webchat)
    Callbacks for enhanced customer satisfaction
    Integration to CRM (Salesforce, ZenDesk or Microsoft Dynamics)*
    Modern Contact Centre Agent UI
    Sentiment analysis, transcription of voice and chat, redaction of credit cards &
    Personally Identifiable Information, powered by Amazon Connect Contact Lens
    Amazon Connect Reporting to show omnichannel analytics and actionable
    insights
  • Business Continuity

    For Contact Centre

    Get a bulletproof backup contact centre for less than you thought possible
    This Offer Includes
    Voice & Webchat Bot for automated self service
    Creation of up to 3 Contact Flows (for Voice/webchat)
    Callbacks for enhanced customer satisfaction
    Integration to CRM (Salesforce, ZenDesk or Microsoft Dynamics)*
    Modern Contact Centre Agent UI
    Sentiment analysis, transcription of voice and chat, redaction of credit cards &
    Personally Identifiable Information, powered by Amazon Connect Contact Lens
    Amazon Connect Reporting to show omnichannel analytics and actionable
    insights

Solution Offers for Amazon Connect

BrantTel has quick to deploy solutions for Amazon Connect. Choose an offer below to find out more.

Amazon Connect Proof of Concept
IT Helpdesk Contact Centre
Business Continuity for Contact Centre

Amazon Connect

Proof of Concept

Start your journey to better CX by implementing a lightweight and flexible proof of concept.
This Offer Includes
Voice & Webchat Bot for automated self service
Creation of up to 3 Contact Flows (for Voice/webchat)
Callbacks for enhanced customer satisfaction
Integration to CRM (Salesforce, ZenDesk or Microsoft Dynamics)*
Modern Contact Centre Agent UI
Sentiment analysis, transcription of voice and chat, redaction of credit cards & Personally Identifiable Information, powered by Amazon Connect Contact Lens
Amazon Connect Reporting to show omnichannel analytics and actionable insights

IT Helpdesk

Contact Centre

Delivery of turnkey IT Helpdesk Contact Centre Solution
This Offer Includes
Voice enabled Contact Centre (Chat can be added or substituted)
Creation of up to 3 Contact Flows for voice
Callbacks for enhanced customer satisfaction
Integration with ServiceNow ticketing platform to allow customer lookups and ticket creation
Real time and historical reporting of agent activities and contact centre trends
Cloud powered by AWS with no infrastructure to buy and maintain
Simplify contact centre carrier billing with all in one bill and provider

Business Continuity

For Contact Centre

Get a bulletproof backup contact centre for less than you thought possible
This Offer Includes
Works with any existing premise or cloud based contact centre platform
Cloud powered by AWS with no infrastructure to maintain
Voice Bot for automated self service
Creation of up to 3 Contact Flows (for Voice/webchat)*
Callbacks for enhanced customer satisfaction
Sentiment analysis, transcription of voice and chat, redaction of credit cards & Personally Identifiable Information, powered by Amazon Connect Contact Lens
Amazon Connect Reporting to show omnichannel analytics and actionable insights

BrantTel

Trusted Advisors serving Canada, USA and locally in southern Ontario area for over 40 years. Collaboration, Digital Transformation, Customer Experience, Business Phone, & Cloud Infrastructure delivered with White Glove service by trusted advisors with PURPOSE
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