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Contact Centre Transformation in a Post Pandemic World

Thursday October 27, 2022 | 1PM EST

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Contact Centre Transformation in a Post Pandemic World

Thursday October 27, 2022 | 1PM est

A seamless customer experience to meet the escalating needs of consumer and business customers is the goal of today’s contact centre stakeholders. But how does an organization agilely transform their contact centre to realize this objective and move beyond two-plus years of often pandemic-driven decision-making?

Join AWS, BrantTel Networks and Ross Rader, Chief Customer Officer, Ting Internet (A division of Tucows), as he discusses how they partnered with AWS on their contact centre journey to deliver a world-class customer experience.
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Who Should Attend?

Contact Centre Line of Business - CEO, COO, Director or VP of Contact Centre, Director or VP of Customer Experience, Director or VP of Customer Service, Director or VP of Digital Transformation, Director or VP of Digital Channels.

Agenda & Topics

* 1:00 - 1:05 PM: Opening remarks – Sheila Smith, Principal Amazon Connect Specialist, AWS Canada
* 1:05 - 1:35 PM : - Amazon Connect Connected Digital Journey - Frank Mirecki, CEO BrantTel Networks
* 1:35 – 1:55PM – Voice of the Customer - Ross Rader, Chief Customer Officer at Ting Internet
* 1:55 - 2:10 PM EST - Q & A
* 2:10 – 2:15 – Closing remarks – Sheila Smith, Principal Amazon Connect Specialist
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Featured Speakers

Ting Internet Logo

Ross Rader

Chief Customer Officer, EVP Information Systems at Ting Internet
Ross has been with Tucows since its founding. After helping hundreds of thousands of Canadians settle on the newly discovered Internet in the 1990s at Internet Direct Canada, Ross led Tucows' launch of OpenSRS in 2000. He has managed Tucows' retail operations, including the launch of Hover, which provides its clients with simple yet powerful tools for managing domain names and email services. Today he leads the Customer Experience and Information Systems teams at Ting Internet, focusing on enabling Ting's employees to offer an unparalleled customer experience.

Frank Mirecki


Navjit Dhillion

Solutions Architect

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