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Contact Centre Transformation in a Post Pandemic World

Thursday October 27, 2022 | 1PM EST

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Contact Centre Transformation in a Post Pandemic World

Thursday October 27, 2022 | 1PM est

A seamless customer experience to meet the escalating needs of consumer and business customers is the goal of today’s contact centre stakeholders. But how does an organization agilely transform their contact centre to realize this objective and move beyond two-plus years of often pandemic-driven decision-making?

Join AWS, BrantTel Networks and Ross Rader, Chief Customer Officer, Ting Internet (A division of Tucows), as he discusses how they partnered with AWS on their contact centre journey to deliver a world-class customer experience.
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A seamless customer experience to meet the escalating needs of consumer and business customers is the goal of today’s contact centre stakeholders. But how does an organization agilely transform their contact centre to realize this objective and move beyond two-plus years of often pandemic-driven decision-making?

Join AWS, BrantTel Networks and Ross Rader, Chief Customer Officer, Ting Internet (A division of Tucows), as he discusses how they partnered with AWS on their contact centre journey to deliver a world-class customer experience.

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