Avaya IX Cloud Contact Centre

All the options of CPaaS, with a Global leader in Contact Centre

Features Include:

Leverage the strength of experience

BrantTel Networks, an Avaya Diamond Partner are pleased to offer Avaya OneCloud IX Contact Centre – as – a – service. Using the voice capabilities of Avaya IX Contact Center, companies can leverage self-service automation to provide customers with fast and efficient self-service across the channels they prefer. The Avaya OneCloud CPaaS platform is a complete platform-as-a-service and can offer you multiple workflows and integrated API’s to leverage even more communications channels on your solution. BrantTel Networks is an integrator of Avaya solutions, your local expert in Mississauga, Burlington, Hamilton and London. Reach out to us and let’s explore how an Avaya Cloud Contact Centre can work for your business.

Applying machine learning around voice

Improve Personalization

Embed conversational AI

Let BrantTel Networks integrate Google API’s to leverage the power of natural speech.

Intelligent inbound and outbound capabilities

Improve customer service and sales goals

Leverage speech based self service

Let BrantTel Networks improve your self service queues, with natural speech.

Manage the Customer Experience

Customized customer journey mapping

Agent visibility to customer sentiment

Let BrantTel Networks help you manage and map your customer journeys.

  • Widget Driven Design

  • Customer History Panel

  • Interaction Widget (for all interaction types)

  • CRM Integrations into Agent feeds

  • Contextual Information for Agents

  • 360 View for Agents on Customer Touchpoints

Learn more about Avaya OneCloud IX Contact Centre with - Your Avaya Expert in Mississauga, Burlington, Hamilton and London

With over 38 years of designing and deploying Avaya solutions. Turn to BrantTel to ensure your customer experience strategy is delivering for your customers, and your business.

Avaya OneCloud IX Contact Centre