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BrantTel support plans for Avaya IP Office and Avaya Aura

IPOSS (Wholesale)

BrantTel Break Fix (Basic Maintenance)

BrantTel Managed Essential

Avaya Service Packs, Software & Security Updates
Access to Avaya Tier 3 Support 
Moves, Adds, Changes
Access to the Avaya Support site tools and intellectual property
Ability to escalate a service issue to the Avaya for vendor support
Onsite Technical support with Advanced Hardware Replacements
x
Experts to perform software updates/upgrades
x
x
PROACTIVE 24/7 Remote Monitoring & Repair Fix it While You’re Sleeping
x
x
2 hours of System Training per year
x
x
Remote MAC’s (Move’s/Adds/Changes) up to 5 hours per year
x
x
Labour to Perform one Major Release Upgrade per year
x
x
Emergency Response Time
1 Hr (Emergency) 8 Work Hr (Minor)
1 Hr (Emergency) 8 Work Hr (Minor)
1 Hr (Emergency) 8 Work Hr (Minor)
Avaya Edge Diamond Logo BrantTel

Get The Ultimate Protection and Security with BrantTel Support for Avaya Maintenance Plans

We are an Avaya Diamond Partner in Canada, offering full-service accreditation and comprehensive support for Avaya Communications Systems and Contact Centres since 1992.

Basic Support

Managed Essential

Managed Optimal

Service Packs, Software & Security Updates
24x7x365 Emergency On-site Support
BrantTel Tier 1 & 2 Support
Onsite Advanced Parts replacement
Proactive Alarm Monitoring
Remote Moves/Adds/Changes (MACDs)
x
Services to Perform Major/Minor Release Upgrades
x
Carrier & Vendor Management
x
Terminal/handset advanced replacements
x
Onsite Administration Training
x
x
Proactive Patching with Post Testing Patching
x
x

Avaya Support Included

Our support plans come with Avaya Manufacturer support services for Avaya IP Office (IPOSS) and Avaya Aura

Avaya Support

Avaya offers support plans tailored to your system needs

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Access to Avaya Software & Security Updates to keep your systems current and functional*

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Open and manage service tickets with Avaya support

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Moves, Adds, Changes

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Avaya Support site tools and intellectual property

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Escalate a service issue to Avaya for vendor support

*Labour is not included for implementing updates. See BrantTel Support plans for more
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Over 5000 Installs for Unified Communications and Avaya

Reliability You Can Count On

With a proven track record of delivering successful Avaya Communication projects from coast to coast in Canada, we have completed over 5000 projects. Our first Aura/Communication Manager project dates back to 1990, and our first IP Office project was in 2002. We maintain a close relationship with Avaya to ensure that we continue to deliver cutting-edge processes, services, and technical excellence. Our team of experts has extensive experience in various verticals, including Government, Retail, Manufacturing, Legal, Finance, Healthcare, Real Estate, and Technology, making us well-equipped to provide support to organizations in these sectors.

BrantTel

Trusted Advisors serving Canada, USA and locally in southern Ontario area for over 40 years. Collaboration, Digital Transformation, Customer Experience, Business Phone, & Cloud Infrastructure delivered with White Glove service by trusted advisors with PURPOSE
info@branttel.com
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