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Stay in the know with the most up-to date information and news from the world of technology and communications
30 April 2020
How to Set up a Remote Customer Service Team

The ongoing pandemic has forged a “new normal”. For many brick-and-mortar businesses, this new normal means embracing remote work to reduce the chances of spreading infection without paralyzing their operations. For work-from-home neophytes, this set-up presents a number of challenges. These may include having to adjust to working 8 hours (or more) from the living […]

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15 April 2020
Pay-As-You-Go - As a Service

Pay-As-You-Go - A less risky way to connect your staff to your customers. Our customers tell us what is happening with their organizations. For some healthcare customers, they are flooded with calls that are overtaking their ability to handle them all. For others, they are in the process of downsizing their workforces and looking for […]

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27 March 2020
Keeping your Customers Happy - During and after the Crisis

We're all feeling the COVID Crunch and BrantTel is no different. We're putting effort into helping our customers stay connected to their customers, their networks and their tools. With the Cellular Networks jammed, the land lines pushed to the limit, and internet outages piling up, we wanted to share our findings as we have been […]

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10 January 2020
Build out a Geo-Redundant WAN - Connect all your locations

Many organizations today share lots of data, data lakes, data ponds and oceans of info that finds itself in CRM’s and Database apps. Along with this requirement are things like shared applications, cloud applications, phone system connectivity and even Wireless networks. All of these business critical apps rely on reliable connectivity to stay connected to […]

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25 October 2019
The Benefits of Public Cloud - the Analogy

Buy the House or Rent the Apartment? The Story  "Lily" as we'll call her for this example is a young professional that is moving out of her University residence and getting into the workforce. She has some big choices to make.  She wants to move closer to the job that she just accepted, but she […]

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31 July 2019
Working to drive value

Like many technology companies in Canada today BrantTel has been working more than ever to transform to drive greater business value and make a difference for its clients. As the old adage goes – “It is not just about working harder it is also about working smarter.” We are improving upon and adding new processes, […]

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30 January 2019
Avaya Engage 2019 - Highlights

  What a great show put on by Avaya at their annual meetup in Austin. Sponsored by the IAUG (Avaya User Group) over 2400 attendees filled the halls of the Austin Convention Center for 4 days of technology talk with their customers and partners. Many Canadian customers and partners also attended. The Conference features hundreds […]

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27 November 2018
GTACC 2018 - in Review

Another wonderful event put on by the GTACC team! BrantTel Networks is a proud Gold sponsor for this yearly meeting of the CX minds. Here's our insights into what proved to be an interesting and innovating day of discussion and learning.Click here to see a video of the crowd at GTACC 2018 The central themes […]

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13 September 2018
Get the Most out of Change - If everybody changes at the same time, is it really that scary?

Don't be fooled by the quiet Change protestors, they’re out there in droves. If your business is looking to change phone systems, CRM systems, staff, locations or the way you do business, it can be a frightening time for many. Even for an advanced country like Canada, we are modest at best with our Change […]

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