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Support - Avaya

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BrantTel Networks has been working with the Avaya product line for over 35 years. We support a wide range of Avaya products and we provide related support services for these systems. All BrantTel Networks support customers receive the same 24/7/365 support for their phone systems. We support both the Avaya Aura and Avaya IP Office product lines, described below.

Avaya Aura

Avaya Aura is the flagship enterprise communications platform from Avaya. Centralized call processing and gateway configurations. BrantTel provides support for virtual images as well as 8300 hardware and related 400 series gateways. Now at release 8, Avaya Aura is one of the most reliable communications platforms in the world.

Avaya Aura - Contact Centre

Avaya Aura Contact Centre Elite and Avaya Aura Contact Centre are widely used for voice contact centres. Now they are maturing to include omnichannel capabilities, BrantTel provides support for these platforms.

Avaya Aura - CMS/AES/AEP/WFO

Many customers extend Avaya Aura to include Avaya Call Management System (CMS), Application Enablement Services (AES), Avaya Experience Portal (AEP) and Workforce Optimization and Management (WFO). BrantTel is certified to provide co-delivery support for these Aura add-ons.

Avaya Aura - Third Party Apps

Avaya Aura customers can leverage the power of 3rd party apps. Typically these include call reporting, call recording and advanced IVR functionality. BrantTel provides Tier 1 and 2 support for many of these applications.

Avaya IP Office

Avaya IP Office is the most deployed small and medium communications platform in the world, with over 250 000 installations worldwide. BrantTel offers comprehensive support for both the virtualized, server edition and appliance versions of IP office for all types, analog, digital and IP.

IP Office - Contact Centre

IP Office can be extended as a contact centre with IP Office Contact Centre and other add-ins. BrantTel provides full support for these applications built specifically for IP Office.

IP Office - Add-ons

IP Office can be extended with 3rd party applications such as reporting and recording. Popular add-ons include Telstrat and Xima. BrantTel provides support for almost all 3rd party IP office add-ons.


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