BrantTel Networks has signed a Gold Partner agreement enabling it to market, sell and support Interactive Intelligence Group Inc.’s (Nasdaq: ININ) customer engagement cloud solution, PureCloud Engage℠. “The extensive features and flexibility of PureCloud Engage will ensure our customers get the advanced cloud services they’ll need to improve their customer engagement strategy, increase operational efficiencies and remain competitive in today’s market,” said Frank Mirecki, director of technology for BrantTel Networks.
Interactive Intelligence built PureCloud Engage to give contact centers an omnichannel cloud solution that could be up and running in days, while offering ease of management and continuous deployment of the most innovative features. Its microservice architecture built atop Amazon Web Services Cloud offers maximum reliability, scalability and security. Month-to-month, pay-as-you-go subscription terms give contact centers a low-risk, high-value cloud solution.
“BrantTel’s more than 30 years of experience designing and deploying customer-focused contact center solutions ensures that our joint customers will get the most out of PureCloud Engage,” said Darren Gill, vice president of channels for Interactive Intelligence. “This experience, combined with BrantTel’s broad range of project management, professional services and support capabilities, also ensures that customers will get a personal touch from a committed partner.”
PureCloud Engage functionality includes omnichannel routing, speech-enabled IVR, recording and quality management, outbound campaigns, CRM integrations, graphical scripting, and the ability to plug into other apps and cloud services to meet any customer need. PureCloud Engage also includes unified communications and collaboration capabilities.
For more information about PureCloud Engage, visit https://www.inin.com/customer-engagement/cloud-contact-center.
About BrantTel Networks
For over 30 years BrantTel Networks has been delivering superior customer facing solutions to the Canadian marketplace. Our technical prowess crosses through IT silos to include cloud contact centre solutions, unified communications, networking (wired & wireless) and connectivity. We also offer a complete end-to-end managed services program for our customers. With over 2,000 systems implemented, we understand the customer experience, and BrantTel Networks is set to complete this vision for the next 30 years. For more information, visit www.branttel.com.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 150-plus pending patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It’s also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide. For more information, visit www.inin.com.
Interactive Intelligence is the owner of, and holds certain registrations for, the marks INTERACTIVE INTELLIGENCE, its associated LOGO, PURECLOUD and numerous other trademarks and service marks in the United States and various other jurisdictions around the world. All third-party trademarks mentioned in this document are the property of their respective owners.
Chris Deineka, Marketing Manager, +1 905-631-2607
Christine Holley, Senior Director, Market Communications, +1 317-715-8220
Source: Interactive Intelligence Group Inc.
For 35 years, BrantTel Networks has been at the forefront of helping Canadian businesses leverage communications technology to increase collaboration, engagement, and growth.