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April 2020

Pay-As-You-Go – As a Service

By |2020-07-17T14:35:30-04:00April 15th, 2020|Categories: Blog, News|Tags: , , |

Pay-As-You-Go - A less risky way to connect your staff to your customers. Our customers tell us what is happening with their organizations. For some healthcare customers, they are flooded with calls that are overtaking their ability to handle them all. For others, they are in the process of downsizing their workforces and looking for

March 2020

Keeping your Customers Happy – During and after the Crisis

By |2020-07-17T14:35:11-04:00March 27th, 2020|Categories: Blog, News|

We're all feeling the COVID Crunch and BrantTel is no different. We're putting effort into helping our customers stay connected to their customers, their networks and their tools. With the Cellular Networks jammed, the land lines pushed to the limit, and internet outages piling up, we wanted to share our findings as we have been

July 2019

Working to drive value

By |2020-07-17T09:43:24-04:00July 31st, 2019|Categories: Blog, News|Tags: , , , , , , , , , |

Like many technology companies in Canada today BrantTel has been working more than ever to transform to drive greater business value and make a difference for its clients. As the old adage goes – “It is not just about working harder it is also about working smarter.” We are improving upon and adding new

January 2019

Avaya Engage 2019 – Highlights

By |2020-10-20T10:11:57-04:00January 30th, 2019|Categories: Blog, News|Tags: , , |

  What a great show put on by Avaya at their annual meetup in Austin. Sponsored by the IAUG (Avaya User Group) over 2400 attendees filled the halls of the Austin Convention Center for 4 days of technology talk with their customers and partners. Many Canadian customers and partners also attended. The Conference features hundreds

November 2018

GTACC 2018 – in Review

By |2020-07-17T09:41:17-04:00November 27th, 2018|Categories: Blog, News|Tags: , , , |

Another wonderful event put on by the GTACC team! BrantTel Networks is a proud Gold sponsor for this yearly meeting of the CX minds. Here's our insights into what proved to be an interesting and innovating day of discussion and learning.Click here to see a video of the crowd at GTACC 2018 The central themes

September 2018

Get the Most out of Change – If everybody changes at the same time, is it really that scary?

By |2020-10-07T12:25:39-04:00September 13th, 2018|Categories: Blog, News|Tags: , , , , , , , , , |

Don't be fooled by the quiet Change protestors, they’re out there in droves. If your business is looking to change phone systems, CRM systems, staff, locations or the way you do business, it can be a frightening time for many. Even for an advanced country like Canada, we are modest at best with our Change

December 2017

Avaya Emerges from Chapter 11 Process as Public Company

By |2020-07-17T13:28:11-04:00December 20th, 2017|Categories: News|

At BrantTel Networks we aim to bring you insight and transparency in this ever-changing industry. Today, we bring you news regarding Avaya's Chapter 11 proceedings once a more. In a recent announcement, included below, Avaya states that their restructuring plan has been confirmed by the courts and they will emerge by the end of 2017

November 2017

What We Learned at GTACC 2017

By |2020-07-17T13:27:53-04:00November 9th, 2017|Categories: Blog, News|

Now that the curtain has fallen on GTACC 2017, we’re excited to share some of what we gleaned from this year's top-notch roster of speakers and presenters. As usual, BrantTel Networks was a Gold Sponsor at the event which brought together Customer Service leadership from Fortune 500 companies and smaller businesses alike, all eager to hear

June 2017

Top 3 Reasons to Take a Closer Look at SD-WAN

By |2020-07-17T13:03:14-04:00June 15th, 2017|Categories: Blog, News|

Perhaps you have heard the term “SD-WAN” thrown around these days. For some, it may be familiar, but for many others, you find yourself asking, “I'm sorry--SD What?” So, what is SD-WAN and why are so many people talking about it? Simply put, SD-WAN stands for “software-defined wide area networking”, and while it hasn’t

March 2017

Avaya Receives Final Approval for $725 Million DIP Financing Facility

By |2017-03-14T13:49:52-04:00March 14th, 2017|Categories: News|Tags: , , , , |

In a letter sent to customers on Tuesday, Avaya has confirmed that they have received authorization to access the full amount of DIP financing, bolstering their operations and allowing for minimal disruption during the debt restructuring. The letter can be read, in full, below. Letter To Customers Our Valued Customer, As one of our valued customers,

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