Avaya has announced in a letter sent to March 9th that it has entered into an Asset Purchase Agreement with Extreme Networks in an effort to sell the Networking business for $100 million USD. The letter is included below. Avaya's Letter to Customers RE: Avaya Networking Today we announced that we have entered into an Asset […]
Downtime: It happens to the best of us--no matter what tools we use. Many businesses faced serious challenges this week as Amazon’s AWS S3 Service went down. In instances like this, downtime can’t be avoided and comes with a real financial cost. But what about the rest of the time? Obviously, downtime is something to […]
Web Chat has taken hold as the number one customer service improvement for the Enterprise in 2017, but let’s be clear: Web Chat is NOT just for the Enterprise! In fact, 81% of companies surveyed in 2016’s DimensionData Report plan to support web chat features within one year, if they don’t already. I mean, the […]
Canadian winters are a beast. Sure, we may have winter to thank for Saturday pond-hockey, but our harsh conditions can also lead to serious business disruption for the unprepared - winter is a risk we take every year. Take, for instance, the recent ice storms in New Brunswick. They’ve found themselves in the middle of the […]
You may have heard that Avaya Inc. has filed for Chapter 11, which is a financial restructuring process in the United States. But what does this mean for Canadian Customers? At BrantTel, we believe it is important to bring clarity and transparency to the conversation. In our 35 years in this business, we’ve navigated several […]
2016 has been one for the books. Setting aside the obvious headlines that may come to mind, it’s also been a curious year for those of us in the business technology and customer experience space. If you scan the headlines you’ll notice a nearly constant stream of speculating on the future of almost every vendor […]
Last week I was talking with some of the heads of a substantial Toronto-based financial company, and here is what they told me: “We are finally ready to make some technology changes and take advantage of some of the new tools associated with current technology. We cannot continue to use this traditional technology and build […]
SAN FRANCISCO – December 1, 2016 – Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, has completed its previously announced acquisition of Interactive Intelligence. Genesys and Interactive Intelligence have developed best-in-class customer experience capabilities as recognized by all leading industry analysts, with highly complementary solution portfolios. Now combined, Genesys is able to support customers of any […]
According to the award report, Frost & Sullivan selected Interactive Intelligence for "its industry-leading growth in the cloud contact center applications market, competitive and feature-rich capabilities, and excellent customer support." The report highlights Interactive's growth strategy, and particularly its latest cloud solution, PureCloud®, which has accelerated that growth: "With PureCloud, the company has introduced a full-featured contact center and business communications […]
