Recent Posts

Buy the House or Rent the Apartment? The Story  "Lily" as we'll call her for this example is a young professional that is moving out of her University residence and getting into the workforce. She has some big choices to make.  She wants to move closer to the job that she just accepted, but she […]

Like many technology companies in Canada today BrantTel has been working more than ever to transform to drive greater business value and make a difference for its clients. As the old adage goes – “It is not just about working harder it is also about working smarter.” We are improving upon and adding new processes, […]

  What a great show put on by Avaya at their annual meetup in Austin. Sponsored by the IAUG (Avaya User Group) over 2400 attendees filled the halls of the Austin Convention Center for 4 days of technology talk with their customers and partners. Many Canadian customers and partners also attended. The Conference features hundreds […]

Another wonderful event put on by the GTACC team! BrantTel Networks is a proud Gold sponsor for this yearly meeting of the CX minds. Here's our insights into what proved to be an interesting and innovating day of discussion and learning.Click here to see a video of the crowd at GTACC 2018 The central themes […]

Don't be fooled by the quiet Change protestors, they’re out there in droves. If your business is looking to change phone systems, CRM systems, staff, locations or the way you do business, it can be a frightening time for many. Even for an advanced country like Canada, we are modest at best with our Change […]

Highlights from the Largest Unified Communications and Contact Centre Showcase in North America It's a Wrap! For three full days, Enterprise Connect 2018 showed its wares to 2500 business leaders, industry experts, and system integrators. The largest of its kind in North America, EC brings out the largest players in the UC (Unified Communications) and […]

Presumably, you’ve heard the phrase: “life is a marathon and not a sprint”. Well, the same can be said about providing customer service - it goes way past the sales cycle alone. Αλλά σε ποιον γιατρό πρέπει να απευθυνθείτε; Και ποιες επιλογές θα προτείνει; Θα πρέπει να θεραπεύεστε για όλη σας τη ζωή; Μπορεί να […]

A feature interview with Roberta J. Fox, Senior management technology advisor to Canada Suicide Prevention Services: New national voice, text and chat Suicide prevention service Let's Support - Bell Let’s Talk In 2017, Crisis Services Canada (CSC) was formally constituted and incorporated as a federal not-for-profit organization.  From among its original Canadian Distress Line Network alliance […]

At BrantTel Networks we aim to bring you insight and transparency in this ever-changing industry. Today, we bring you news regarding Avaya's Chapter 11 proceedings once a more. In a recent announcement, included below, Avaya states that their restructuring plan has been confirmed by the courts and they will emerge by the end of 2017 […]