Last week I was talking with some of the heads of a substantial Toronto-based financial company, and here is what they told me: “We are finally ready to make some technology changes and take advantage of some of the new tools associated with current technology. We cannot continue to use this traditional technology and build […]
SAN FRANCISCO – December 1, 2016 – Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, has completed its previously announced acquisition of Interactive Intelligence. Genesys and Interactive Intelligence have developed best-in-class customer experience capabilities as recognized by all leading industry analysts, with highly complementary solution portfolios. Now combined, Genesys is able to support customers of any […]
According to the award report, Frost & Sullivan selected Interactive Intelligence for "its industry-leading growth in the cloud contact center applications market, competitive and feature-rich capabilities, and excellent customer support." The report highlights Interactive's growth strategy, and particularly its latest cloud solution, PureCloud®, which has accelerated that growth: "With PureCloud, the company has introduced a full-featured contact center and business communications […]
"Contact Lens for Amazon Connect now has the ability to automatically create evaluation forms that will score an agents performance based on adherence scripts or compliance with data collection parameters." Contact Lens is a powerful feature of Amazon Connect, it automatically assesses calls in real-time for sentiment analysis, compliance, and records and transcribes every call […]
It's Earth Day tomorrow! and we would like to take a moment to recognize the efforts by our partners to reduce waste, and improve efficiency through various initiatives. The boom in remote and hybrid work has impacted our lives in so many ways. Where, how, and when we work has changed dramatically and brought with […]
"A recent BrantTel migration saw our customer realize a savings of $78,000! That is exactly 96% of their total migration cost." Why a Contact Centre Migration is Better with a Partner There are several reasons to engage with a qualified AWS partner when migrating to Amazon Connect. BrantTel is the First Canadian Managed AWS partner […]
