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Why a Contact Centre Migration is Better with a Partner

24 March 2023

Frank Mirecki

"A recent BrantTel migration saw our customer realize a savings of $78,000! That is exactly 96% of their total migration cost."

Why a Contact Centre Migration is Better with a Partner

There are several reasons to engage with a qualified AWS partner when migrating to Amazon Connect. BrantTel is the First Canadian Managed AWS partner with the Service Delivery badge for Amazon Connect. That means we’ve met the rigorous requirements set forth by AWS for seamless development and implementation of Amazon Connect projects.

As a select tier partner, BrantTel also opens the door to funding programs, AWS usage credits, and other tools to offset as much as 99% of you initial migration costs. Yup you read that correctly; we’re talking about fully funded migrations to the most modern contact centre in the world.

Migration Acceleration Program

The Migration Acceleration Program is an incredibly useful service provided by AWS. Customers can offset nearly 100% of their initial migration costs to the cloud. During a recent contact centre migration, our customer realized a savings of $78,000! That is exactly 96% of their total migration cost. Needles to say they were absolutely thrilled when they found out. By removing the barriers to migration, BrantTel accelerated the timeline and the customer moved ahead with approval.  Program funding amounts are determined by factors in the Asses, Mobilize, and Migrate & Modernize stages of a migration. To find out more details about Migration Acceleration Program (MAP) funding and how much your organization could be eligible for; get in touch with a BrantTel Migration expert today.

Unlock AWS Funding with BrantTel Networks

Experience & Regional Knowledge

BrantTel has over 40 years experience in designing, developing, and managing Contact Centre and Unified Communications in Canada and around the world. We know telephony inside and out from dealing with regional carriers, telephone number porting, and local rules and regulations.

Our team of experts will ensure that you get the best technology that fits your organizations needs. We’re not just a development shop that added cloud contact centre to our wide array of services. We’ve been doing this for a long time, and we can help your business plan and navigate the challenges of a contact centre migration from assessment to go-live.

Low Risk Proof of Concept

Not ready for a full migration? That’s not a problem. Amazon Connect is a cloud based contact centre. That means there’s no up-front costs for hardware or infrastructure. And even better, there are absolutely no contracts, minimum users, or obligations. You only pay for what you use. That means that we can deploy a proof-of-concept contact centre that would be low cost and allow you to test features, integrations, and find the right mix of services for your contact centre. This is simply not possible on other platforms as they usually require huge contracts and long-term commitment.

 

Setting up an Amazon Connect proof of concept with BrantTel is easy and we offer a rapid 5 day delivery time. You can start innovating faster than ever before at virtually no cost.

Managed Services

Realizing that every organization’s knowledge level with AWS and DevOps can be different. BrantTel can supplement your team to ensure that your contact centre needs are met regardless of the experience you have within. BrantTel provides a flexible approach with our terms to allow you to develop a long term strategy; cross train your existing staff to take on management capabilities or we can manage it for you.

Continued innovation – AWS continues to be innovative and is rapidly evolving adding new features and functions on a monthly basis. BrantTel can identify areas of innovation applicable to your business. Based on your feedback we can develop, test, and deploy innovation based on your pace.

Unlock AWS Funding with BrantTel Networks

Frank Mirecki
24 March 2023
Why a Contact Centre Migration is Better with a Partner

"A recent BrantTel migration saw our customer realize a savings of $78,000! That is exactly 96% of their total migration cost." Why a Contact Centre Migration is Better with a Partner There are several reasons to engage with a qualified AWS partner when migrating to Amazon Connect. BrantTel is the First Canadian Managed AWS partner […]

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