Chris Boivin joined the BrantTel Networks team in September of 2020 as the Director CX Delivery. Bringing over 25 years of experience in the Information Technology field and has extensive experience in managing large IT Delivery Organizations. Chris attended Sheridan College where he completed a Computer Science Diploma. Upon graduating, Chris started an IT position […]
The coronavirus pandemic has led companies to embrace the new normal in business — remote work. While some employers are hesitant in adopting this new trend, remote work is more effective and has higher employee productivity than in an office work setting. Luckily for many employers, the advancement in communication technology and team collaboration software, […]
To continue thriving in a world of smartphones and computers, modern businesses must change with the times and join the bandwagon that is digital transformation. Many businesses, perhaps even your competitors, have embarked on this particular journey to meet the needs of the existing business landscape. To follow suit and regain your place in the […]
"Contact Lens for Amazon Connect now has the ability to automatically create evaluation forms that will score an agents performance based on adherence scripts or compliance with data collection parameters." Contact Lens is a powerful feature of Amazon Connect, it automatically assesses calls in real-time for sentiment analysis, compliance, and records and transcribes every call […]
It's Earth Day tomorrow! and we would like to take a moment to recognize the efforts by our partners to reduce waste, and improve efficiency through various initiatives. The boom in remote and hybrid work has impacted our lives in so many ways. Where, how, and when we work has changed dramatically and brought with […]
"A recent BrantTel migration saw our customer realize a savings of $78,000! That is exactly 96% of their total migration cost." Why a Contact Centre Migration is Better with a Partner There are several reasons to engage with a qualified AWS partner when migrating to Amazon Connect. BrantTel is the First Canadian Managed AWS partner […]
