Welcome to Part Two of BrantTel’s coverage of Canada’s top 35 innovations– (if you haven't read Part 1, click here) today we’re going to be talking about some of Canada’s contributions to sports innovations! Whether it is the Olympics or our unbelievable supply of Pro Hockey players, Canada is known the world-over for excellence in […]
In 2020, BrantTel is celebrating 38 years in business, and as we move close to Canada Day, we have been reflecting on the important aspects of life. There is a lot we agree on as a team, but there is one overarching truth that we couldn’t escape: Canada is pretty great. We figured: why not […]
In a letter sent to customers on Tuesday, Avaya has confirmed that they have received authorization to access the full amount of DIP financing, bolstering their operations and allowing for minimal disruption during the debt restructuring. The letter can be read, in full, below. Letter To Customers Our Valued Customer, As one of our valued customers, […]
"Contact Lens for Amazon Connect now has the ability to automatically create evaluation forms that will score an agents performance based on adherence scripts or compliance with data collection parameters." Contact Lens is a powerful feature of Amazon Connect, it automatically assesses calls in real-time for sentiment analysis, compliance, and records and transcribes every call […]
It's Earth Day tomorrow! and we would like to take a moment to recognize the efforts by our partners to reduce waste, and improve efficiency through various initiatives. The boom in remote and hybrid work has impacted our lives in so many ways. Where, how, and when we work has changed dramatically and brought with […]
"A recent BrantTel migration saw our customer realize a savings of $78,000! That is exactly 96% of their total migration cost." Why a Contact Centre Migration is Better with a Partner There are several reasons to engage with a qualified AWS partner when migrating to Amazon Connect. BrantTel is the First Canadian Managed AWS partner […]
