This post, we examine how Canadian Innovators have influenced the world of Medicine. Canadian medical innovations have changed how people live their daily lives and exactly how long some people get to live out their daily lives. Insulin Most have at least a basic understanding of insulin and how it regulates sugar in the body, […]
Perhaps you have heard the term “SD-WAN” thrown around these days. For some, it may be familiar, but for many others, you find yourself asking, “I'm sorry--SD What?” So, what is SD-WAN and why are so many people talking about it? Simply put, SD-WAN stands for “software-defined wide area networking”, and while it hasn’t been […]
Canada Day is right around the corner and since we are at the halfway mark of our five-part journey, it’s time to get even more serious about the effects of Canadian innovations. This week we broaden our scope to see how Canadian innovation has shaped culture in the world around us, and these five innovations […]
"Contact Lens for Amazon Connect now has the ability to automatically create evaluation forms that will score an agents performance based on adherence scripts or compliance with data collection parameters." Contact Lens is a powerful feature of Amazon Connect, it automatically assesses calls in real-time for sentiment analysis, compliance, and records and transcribes every call […]
It's Earth Day tomorrow! and we would like to take a moment to recognize the efforts by our partners to reduce waste, and improve efficiency through various initiatives. The boom in remote and hybrid work has impacted our lives in so many ways. Where, how, and when we work has changed dramatically and brought with […]
"A recent BrantTel migration saw our customer realize a savings of $78,000! That is exactly 96% of their total migration cost." Why a Contact Centre Migration is Better with a Partner There are several reasons to engage with a qualified AWS partner when migrating to Amazon Connect. BrantTel is the First Canadian Managed AWS partner […]
