On February 14, 2023, Avaya announced its financial restructuring plan, the last major step in its business transformation journey that started in 2022. Avaya expects to complete this process within 60 to 90 days using an expedited court-supervised process in the US. Avaya Canada and other subsidiaries outside of the U.S. is not included in […]
"Contact Lens is a powerful feature of Amazon Connect that gives Contact Centre supervisors a detailed view of their customer experience" Contact lens for Amazon Connect is widely regarded as one of the best features of the contact center platform. Contact Lens uses real-time conversational analytics to enhance quality management with machine learning. With contact […]
"Amazon Connect Wisdom uses the power of AI to give agents the information they need in real-time" Amazon Connect Wisdom for All With the emergence AI, And tools like chat GPT taking up so much attention in headlines nowadays. More people are realizing the full potential of AI to help businesses scale and grow using […]
"Contact Lens for Amazon Connect now has the ability to automatically create evaluation forms that will score an agents performance based on adherence scripts or compliance with data collection parameters." Contact Lens is a powerful feature of Amazon Connect, it automatically assesses calls in real-time for sentiment analysis, compliance, and records and transcribes every call […]
It's Earth Day tomorrow! and we would like to take a moment to recognize the efforts by our partners to reduce waste, and improve efficiency through various initiatives. The boom in remote and hybrid work has impacted our lives in so many ways. Where, how, and when we work has changed dramatically and brought with […]
"A recent BrantTel migration saw our customer realize a savings of $78,000! That is exactly 96% of their total migration cost." Why a Contact Centre Migration is Better with a Partner There are several reasons to engage with a qualified AWS partner when migrating to Amazon Connect. BrantTel is the First Canadian Managed AWS partner […]
