Avaya’s strategic direction update is Aura development has moved to a DevOps Model. Enables customer to flexible deployment models including on-premise, Cloud or Hybrid for those who want latest features to enable their digital evolution. Avaya launched R10.1 in December 2021, with this release some of the common terms associated with Avaya’s Enterprise offering are […]
The updates to Avaya Cloud Office for Q4 2021 include some significant enhancements to user experiences, new devices, and improved integrations. Let's look at an overview of some of the key points. Watch this video for a summary of the key points. Presented by our account executive Athar Afzal. More Users in the Participant […]
2021 sure through some more curveballs at everybody. What can we expect in the new year? What trends do we think will remain the same and what's going to change? Collaboration and Productivity It's now pretty safe to say; HYBRID AND REMOTE WORK ARE DEFINITELY HERE TO STAY. Businesses in all industries are having to […]
"Contact Lens for Amazon Connect now has the ability to automatically create evaluation forms that will score an agents performance based on adherence scripts or compliance with data collection parameters." Contact Lens is a powerful feature of Amazon Connect, it automatically assesses calls in real-time for sentiment analysis, compliance, and records and transcribes every call […]
It's Earth Day tomorrow! and we would like to take a moment to recognize the efforts by our partners to reduce waste, and improve efficiency through various initiatives. The boom in remote and hybrid work has impacted our lives in so many ways. Where, how, and when we work has changed dramatically and brought with […]
"A recent BrantTel migration saw our customer realize a savings of $78,000! That is exactly 96% of their total migration cost." Why a Contact Centre Migration is Better with a Partner There are several reasons to engage with a qualified AWS partner when migrating to Amazon Connect. BrantTel is the First Canadian Managed AWS partner […]
