It seems not that long ago that webcams and microphones fitted on laptops were an afterthought. Something that was there out of necessity, but never treated as an essential feature. That's all changing in 2022 with a wide variety of new offerings from major brands. Manufacturers are racing to become leaders in creating the best […]
The holidays are approaching and the BrantTel Networks office will be closing to celebrate the festive season. Please be advised of the hours of operation during the holiday season: Friday Dec 24 : Open Until 12pm (Christmas Eve) Monday Dec 27: CLOSED (Christmas Day Observed) Tuesday Dec 28: CLOSED (Boxing Day Observed) Friday Dec 31: […]
For any business to succeed, regardless of how small or big it is, it will need to listen to its customers and answer their questions sufficiently to provide a well-rounded customer experience. However, some companies believe that customer experience ends once they convert; the process continues long after, as the goal is to keep a […]
"Contact Lens for Amazon Connect now has the ability to automatically create evaluation forms that will score an agents performance based on adherence scripts or compliance with data collection parameters." Contact Lens is a powerful feature of Amazon Connect, it automatically assesses calls in real-time for sentiment analysis, compliance, and records and transcribes every call […]
It's Earth Day tomorrow! and we would like to take a moment to recognize the efforts by our partners to reduce waste, and improve efficiency through various initiatives. The boom in remote and hybrid work has impacted our lives in so many ways. Where, how, and when we work has changed dramatically and brought with […]
"A recent BrantTel migration saw our customer realize a savings of $78,000! That is exactly 96% of their total migration cost." Why a Contact Centre Migration is Better with a Partner There are several reasons to engage with a qualified AWS partner when migrating to Amazon Connect. BrantTel is the First Canadian Managed AWS partner […]
