Productivity is the lifeblood of any sustainable and expandable business. Unfortunately, employees with low engagement and un-streamlined structures in their work environment end up producing much less than the workweek could provide. This is what makes productivity tools so important. Part of digital transformation has been about introducing tools that boost productivity as they simplify, […]
The ultimate objective of customer experience (CX) is to be as smooth as possible, rapidly resolving customers' concerns efficiently and in the manner they prefer. Every encounter with a consumer becomes a chance to build loyalty and revenue streams; when customers have a positive experience and are happy, they buy more and recommend more, but […]
Proper communication is the foundation of any great workplace. In essence, internal and external communication among workers represents an organization as a whole, including its reputation. The fact remains that problems can still arise regardless of the communication measures in place. If workplace communication is not in good form, then you can bet that the […]
"Contact Lens for Amazon Connect now has the ability to automatically create evaluation forms that will score an agents performance based on adherence scripts or compliance with data collection parameters." Contact Lens is a powerful feature of Amazon Connect, it automatically assesses calls in real-time for sentiment analysis, compliance, and records and transcribes every call […]
It's Earth Day tomorrow! and we would like to take a moment to recognize the efforts by our partners to reduce waste, and improve efficiency through various initiatives. The boom in remote and hybrid work has impacted our lives in so many ways. Where, how, and when we work has changed dramatically and brought with […]
"A recent BrantTel migration saw our customer realize a savings of $78,000! That is exactly 96% of their total migration cost." Why a Contact Centre Migration is Better with a Partner There are several reasons to engage with a qualified AWS partner when migrating to Amazon Connect. BrantTel is the First Canadian Managed AWS partner […]
