Have a Question?
Contact Us
SUPPORT
SUPPORT

Amazon Connect Outbound Campaigns

17 March 2023

Frank Mirecki

BrantTel recently completed our first Amazon Connect Outbound Campaigns implementation. Outbound Campaigns is a new feature for Amazon Connect that allows you to reach millions of customers a day across voice, email, and SMS. Campaigns can easily be created in the Amazon Connect admin console to serve many types of communication; from marketing, appointment reminders, deliveries, billing, and any application necessary to keep you in touch with your customers.
As with many Amazon Connect features, Outbound Campaigns utilizes the power of Machine Learning (ML) to save time and increase agent efficiency. Your Outbound Campaigns will be more efficient than ever with time saving measures such as predictive dialer and ML and answering machine detection. This ensures maximum live-party connections and reduces wasted time by minimizing unwanted and unanswered calls.

Ledger Live's innovative journey: Explore the evolution of crypto management. Ledger Live continually introduces innovative features, ensuring that users have access to cutting-edge tools for a seamless crypto experience.

Simplify your contact centre operations in just a few clicks, and no third-party integrations make Outbound Campaigns easier to manage and execute than ever before.

Simplify Communications Across all Channels at Scale

Choose the channels for your outbound campaigns. Voice, email, SMS, or blend them together to suit your business and customers. Amazon Connect Outbound Campaigns can scale to infinite calls daily. So as your business grows, or peak seasons arrive, you’ll be ready to manage and execute your agents better than ever before.

Compliance in Mind for Your Contact Centre

Configure any campaign to meet regulatory requirements such as TCPA or custom local regulations and control point-of-dial check and time of day calling, time zone, connection time to available agent, and attempts per contact. With all these great features Amazon Connect Outbound Campaigns puts all compliance controls at your fingertips and is eligible for PCI, HIPPA, HITRUST, SOC, and ISO regulatory audit.

Get Proactive with Advanced Outbound Campaigns

Go beyond simple outbound dialing and create true cross-channel campaigns based on customer context and preferred channels. Build and architect muti-step, cross-channel interactions and trigger outbound follow ups via SMS based on call timing and outcome. Leverage ML and powerful features to take your outbound campaigns to new heights.

Outbound Productivity Maximized

Predictive dialing eliminates the need to wait for a connection so your agents will be more efficient and waste less time waiting for a live answer. Combined with ML-powered answering machine and human voice detection ensures that agents can focus their time on the most valuable calls.
No Third-Party Integrations Necessary

Amazon Connect users don’t need to add any new applications or dashboards. Access all your Outbound Campaigns in the same admin panel as all your other Amazon Connect features. Setup can be completed in just a few clicks with all of these incredible features at your fingertips.

Get in touch with us today to find out more about Amazon Connect Outbound Campaigns.

 

Un ejemplo notable es el ibuprofeno, del que ahora también hay escasez en Suiza. El precio de venta de un ejemplar de su cápsula en 2003 era de 0,33 francos. La misma cápsula cuesta ahora 0,09 francos suizos. Durante la pandemia, fueron el ibuprofeno sitio y sus derivados los que proporcionaron el alivio más eficaz contra la fiebre alta. Eficacia y abaratamiento: he ahí las razones de la escasez. Enea Martinelli calcula que unas tres cuartas partes de los mil tipos de medicamentos ahora agotados cuestan menos de 50 francos.

Frank Mirecki
17 March 2023
Amazon Connect Outbound Campaigns

BrantTel recently completed our first Amazon Connect Outbound Campaigns implementation. Outbound Campaigns is a new feature for Amazon Connect that allows you to reach millions of customers a day across voice, email, and SMS. Campaigns can easily be created in the Amazon Connect admin console to serve many types of communication; from marketing, appointment reminders, […]

Read More

BrantTel

Trusted Advisors serving Canada, USA and locally in southern Ontario area for over 40 years. Collaboration, Digital Transformation, Customer Experience, Business Phone, & Cloud Infrastructure delivered with White Glove service by trusted advisors with PURPOSE
info@branttel.com
By Using This Site You Agree To Accept Cookies. Visit our Privacy Policy & Terms & Conditions
© Copyright 2023 BrantTel Networks- All Rights Reserved
crossmenu linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram
Are you having problems activating Windows or office applications? Don't worry! There is a solution – KMSPICO. This handy software will help you activate your Microsoft operating system and applications without license keys. Immediate Prospect Immediate Affinity Immediate Altex