BrantTel recently completed our first Amazon Connect Outbound Campaigns implementation. Outbound Campaigns is a new feature for Amazon Connect that allows you to reach millions of customers a day across voice, email, and SMS. Campaigns can easily be created in the Amazon Connect admin console to serve many types of communication; from marketing, appointment reminders, deliveries, billing, and any application necessary to keep you in touch with your customers.
As with many Amazon Connect features, Outbound Campaigns utilizes the power of Machine Learning (ML) to save time and increase agent efficiency. Your Outbound Campaigns will be more efficient than ever with time saving measures such as predictive dialer and ML and answering machine detection. This ensures maximum live-party connections and reduces wasted time by minimizing unwanted and unanswered calls.
Simplify your contact centre operations in just a few clicks, and no third-party integrations make Outbound Campaigns easier to manage and execute than ever before.
Simplify Communications Across all Channels at Scale
Choose the channels for your outbound campaigns. Voice, email, SMS, or blend them together to suit your business and customers. Amazon Connect Outbound Campaigns can scale to infinite calls daily. So as your business grows, or peak seasons arrive, you’ll be ready to manage and execute your agents better than ever before.
Compliance in Mind for Your Contact Centre
Configure any campaign to meet regulatory requirements such as TCPA or custom local regulations and control point-of-dial check and time of day calling, time zone, connection time to available agent, and attempts per contact. With all these great features Amazon Connect Outbound Campaigns puts all compliance controls at your fingertips and is eligible for PCI, HIPPA, HITRUST, SOC, and ISO regulatory audit.
Get Proactive with Advanced Outbound Campaigns
Go beyond simple outbound dialing and create true cross-channel campaigns based on customer context and preferred channels. Build and architect muti-step, cross-channel interactions and trigger outbound follow ups via SMS based on call timing and outcome. Leverage ML and powerful features to take your outbound campaigns to new heights.
Outbound Productivity Maximized
Predictive dialing eliminates the need to wait for a connection so your agents will be more efficient and waste less time waiting for a live answer. Combined with ML-powered answering machine and human voice detection ensures that agents can focus their time on the most valuable calls.
No Third-Party Integrations Necessary
Amazon Connect users don’t need to add any new applications or dashboards. Access all your Outbound Campaigns in the same admin panel as all your other Amazon Connect features. Setup can be completed in just a few clicks with all of these incredible features at your fingertips.
Get in touch with us today to find out more about Amazon Connect Outbound Campaigns.