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Stay in the know with the most up-to date information and news from the world of technology and communications
27 April 2023
Evaluation Capabilities now Available for Amazon Connect Contact Lens

"Contact Lens for Amazon Connect now has the ability to automatically create evaluation forms that will score an agents performance based on adherence scripts or compliance with data collection parameters." Contact Lens is a powerful feature of Amazon Connect, it automatically assesses calls in real-time for sentiment analysis, compliance, and records and transcribes every call […]

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21 April 2023
Sustainability in the Cloud is Helping Improve Efficiency and Reduce Waste

It's Earth Day tomorrow! and we would like to take a moment to recognize the efforts by our partners to reduce waste, and improve efficiency through various initiatives. The boom in remote and hybrid work has impacted our lives in so many ways. Where, how, and when we work has changed dramatically and brought with […]

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24 March 2023
Why a Contact Centre Migration is Better with a Partner

"A recent BrantTel migration saw our customer realize a savings of $78,000! That is exactly 96% of their total migration cost." Why a Contact Centre Migration is Better with a Partner There are several reasons to engage with a qualified AWS partner when migrating to Amazon Connect. BrantTel is the First Canadian Managed AWS partner […]

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17 March 2023
Amazon Connect Outbound Campaigns

BrantTel recently completed our first Amazon Connect Outbound Campaigns implementation. Outbound Campaigns is a new feature for Amazon Connect that allows you to reach millions of customers a day across voice, email, and SMS. Campaigns can easily be created in the Amazon Connect admin console to serve many types of communication; from marketing, appointment reminders, […]

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22 February 2023
New SMS Regulations for VoIP

New SMS Regulations Are Coming to Canada and the US. These laws are intended to prevent spam SMS texting from becoming common place. SMS texting from a cloud app is a game changer for businesses. We absolutely love the feature on Zoom Phone, Avaya Cloud Office, and Ring Central. It simplifies communications and makes it […]

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17 February 2023
Avaya IP Office Support Services (IPOSS) frequently asked questions (FAQ)

Avaya IP Office Support Services (IPOSS) frequently asked questions (FAQ) "BrantTel provides comprehensive support for Avaya IP Office with over 40 years experience" What is Avaya IP Office Support Services (IPOSS)? It is a BrantTel lead service offer backed by Avaya which provides global services to support and maintain Avaya IP Office systems. We can […]

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16 February 2023
Avaya's Restructuring and Updates

On February 14, 2023, Avaya announced its financial restructuring plan, the last major step in its business transformation journey that started in 2022. Avaya expects to complete this process within 60 to 90 days using an expedited court-supervised process in the US. Avaya Canada and other subsidiaries outside of the U.S. is not included in […]

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10 February 2023
Amazon Connect - Automated Speech Analytics With Contact Lens

"Contact Lens is a powerful feature of Amazon Connect that gives Contact Centre supervisors a detailed view of their customer experience" Contact lens for Amazon Connect is widely regarded as one of the best features of the contact center platform. Contact Lens uses real-time conversational analytics to enhance quality management with machine learning. With contact […]

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31 January 2023
Amazon Connect - Wisdom for All

"Amazon Connect Wisdom uses the power of AI to give agents the information they need in real-time" Amazon Connect Wisdom for All With the emergence AI, And tools like chat GPT taking up so much attention in headlines nowadays. More people are realizing the full potential of AI to help businesses scale and grow using […]

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