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Stay in the know with the most up-to date information and news from the world of technology and communications
24 March 2023
Why a Contact Centre Migration is Better with a Partner

"A recent BrantTel migration saw our customer realize a savings of $78,000! That is exactly 96% of their total migration cost." Why a Contact Centre Migration is Better with a Partner There are several reasons to engage with a qualified AWS partner when migrating to Amazon Connect. BrantTel is the First Canadian Managed AWS partner […]

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17 March 2023
Amazon Connect Outbound Campaigns

BrantTel recently completed our first Amazon Connect Outbound Campaigns implementation. Outbound Campaigns is a new feature for Amazon Connect that allows you to reach millions of customers a day across voice, email, and SMS. Campaigns can easily be created in the Amazon Connect admin console to serve many types of communication; from marketing, appointment reminders, […]

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22 February 2023
New SMS Regulations for VoIP

New SMS Regulations Are Coming to Canada and the US. These laws are intended to prevent spam SMS texting from becoming common place. SMS texting from a cloud app is a game changer for businesses. We absolutely love the feature on Zoom Phone, Avaya Cloud Office, and Ring Central. It simplifies communications and makes it […]

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17 February 2023
Avaya IP Office Support Services (IPOSS) frequently asked questions (FAQ)

Avaya IP Office Support Services (IPOSS) frequently asked questions (FAQ) "BrantTel provides comprehensive support for Avaya IP Office with over 40 years experience" What is Avaya IP Office Support Services (IPOSS)? It is a BrantTel lead service offer backed by Avaya which provides global services to support and maintain Avaya IP Office systems. We can […]

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16 February 2023
Avaya's Restructuring and Updates

On February 14, 2023, Avaya announced its financial restructuring plan, the last major step in its business transformation journey that started in 2022. Avaya expects to complete this process within 60 to 90 days using an expedited court-supervised process in the US. Avaya Canada and other subsidiaries outside of the U.S. is not included in […]

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10 February 2023
Amazon Connect - Automated Speech Analytics With Contact Lens

"Contact Lens is a powerful feature of Amazon Connect that gives Contact Centre supervisors a detailed view of their customer experience" Contact lens for Amazon Connect is widely regarded as one of the best features of the contact center platform. Contact Lens uses real-time conversational analytics to enhance quality management with machine learning. With contact […]

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31 January 2023
Amazon Connect - Wisdom for All

"Amazon Connect Wisdom uses the power of AI to give agents the information they need in real-time" Amazon Connect Wisdom for All With the emergence AI, And tools like chat GPT taking up so much attention in headlines nowadays. More people are realizing the full potential of AI to help businesses scale and grow using […]

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30 December 2022
A look back at 2022 and What to Expect in 2023

Our Year In Review That’s a wrap for 2022. Another year of innovation, growth, and helping our customers achieve their very best in customer experience and unified communications. BrantTel Networks hit some important milestones this year and we couldn’t have done it without our valued customers, partners, and staff. Let’s have a look at some […]

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9 December 2022
Our 5 Favorite Features of Avaya Cloud Office For 2022

"Avaya Cloud office is perfect for businesses of all sizes. Read our summary on our 5 favorite features for 2022" In today's fast-paced business world, staying connected and productive is more important than ever. That's why we're excited to share our five favorite features of Avaya Cloud Office for 2022. Whether you're a small business […]

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