Articles about Technology, Business and Customer Experience from your Trusted Advisors at BrantTel Networks.

August 2020

Pivoting Customer Service in a Digital World

By |2020-09-08T15:24:27-04:00August 28th, 2020|Categories: Blog|

The digital age pushes companies to jump out of their comfort zones and modify their business models to cater to the changes in the new marketing reality. Interestingly, the trend driving all these changes and dictating business decisions are the customers' evolving demands and purchasing behaviours. Nowadays, customers are becoming more particular with content. They

July 2020

How to Keep Employee Morale up in a Work From Home Setup

By |2020-10-07T14:22:55-04:00July 29th, 2020|Categories: Blog|

Life in self-quarantine has become the new normal around the world and presents new challenges for employees and employers alike. A great many businesses have switched to working from home to keep operations going. It’s a great move to help reduce the risk of infection. However, businesses have had to make some major adjustments to

June 2020

Lessons From COVID-19: Why Entrust Your Business to the Cloud

By |2020-07-20T15:01:16-04:00June 30th, 2020|Categories: Blog|

As COVID-19 continues to spread, businesses are forced to rethink the way they have to conduct their activities. Many have turned towards remote working. Almost overnight, vast amounts of information have been transferred to the cloud. Zoom, a cloud meeting app, surpassed 300 million meeting participants by April. The cloud has proven to be a

May 2020

The Transformation Gap – What we’ve learned

By |2020-05-21T12:30:54-04:00May 7th, 2020|Categories: Blog|Tags: , , |

All of us in the Business world are very aware of what challenges we’ve faced over the past few months. We’ve learned a lot about ourselves and about what technology and process gaps that business’ need to close to be successful in the future. These are the highlights from our own unique BrantTel

April 2020

6 Tips for Effective Communications While Working Remotely

By |2020-05-07T14:49:06-04:00April 30th, 2020|Categories: Blog|

Due to the COVID-19 outbreak, government authorities from around the world have taken drastic measures to curb infection rates. To prevent the spread of the new coronavirus, they have strongly advised the public to stay at home. In line with this preventive measure, companies in Canada that have not ceased operations have been forced to

How to Set up a Remote Customer Service Team

By |2020-05-31T11:00:06-04:00April 30th, 2020|Categories: Blog|

The ongoing pandemic has forged a “new normal”. For many brick-and-mortar businesses, this new normal means embracing remote work to reduce the chances of spreading infection without paralyzing their operations. For work-from-home neophytes, this set-up presents a number of challenges. These may include having to adjust to working 8 hours (or more) from the living

Pay-As-You-Go – As a Service

By |2020-07-17T14:35:30-04:00April 15th, 2020|Categories: Blog, News|Tags: , , |

Pay-As-You-Go - A less risky way to connect your staff to your customers. Our customers tell us what is happening with their organizations. For some healthcare customers, they are flooded with calls that are overtaking their ability to handle them all. For others, they are in the process of downsizing their workforces and looking for

March 2020

Keeping your Customers Happy – During and after the Crisis

By |2020-07-17T14:35:11-04:00March 27th, 2020|Categories: Blog, News|

We're all feeling the COVID Crunch and BrantTel is no different. We're putting effort into helping our customers stay connected to their customers, their networks and their tools. With the Cellular Networks jammed, the land lines pushed to the limit, and internet outages piling up, we wanted to share our findings as we have been

January 2020

Build out a Geo-Redundant WAN – Connect all your locations

By |2020-07-17T13:28:34-04:00January 10th, 2020|Categories: Blog|Tags: , , |

Many organizations today share lots of data, data lakes, data ponds and oceans of info that finds itself in CRM’s and Database apps. Along with this requirement are things like shared applications, cloud applications, phone system connectivity and even Wireless networks. All of these business critical apps rely on reliable connectivity to stay connected to

October 2019

The Benefits of Public Cloud – the Analogy

By |2020-05-21T12:05:28-04:00October 25th, 2019|Categories: Blog|Tags: , |

Buy the House or Rent the Apartment? The Story  "Lily" as we'll call her for this example is a young professional that is moving out of her University residence and getting into the workforce. She has some big choices to make.  She wants to move closer to the job that she just accepted, but she

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