The latest update from Avaya brings some changes to your existing IP Office system. This article will cover some of the major changes and updates that may affect our customers and anyone using Avaya IP Office. Software Changes R11.1.2 Feature Pack 2 is the official title of the Avaya release that was rolled out on November 16, […]
We’re really excited to be meeting in person at our Burlington Office with our employees, partners and clients. It’s been a long wait and a lot has changed but we’re very optimistic about the future and looking forward to continued growth and always working improving our commitment to excellent service. We moved to our new […]
The innovation of cloud computing has truly transformed the way different industries operate in the last decade. Today, more firms are relying on cloud services as well as data centers for their daily operations. Cloud computing has undoubtedly made things easier not only for businesses but for consumers, too. In this post, BrantTel will […]
In an effort to improve safety and security for everyone, we have recently adopted a digital ID badge for our employees. Any BrantTel employee that is required to go on site for service will be able to produce the digital id on their smartphone. The digital IDs are controlled centrally and always kept up to […]
With many organizations having far more employees working remotely than ever before, the new challenge is how to run meetings with a mix of in person and remote participants. Many organizations are now or will soon be holding more hybrid meetings. Hybrid meetings are meetings in which some employees are face-to-face in a meeting room […]
Working from home is not a new concept. Companies all around the world are looking to recruit individuals who work from home to reduce geographic restrictions. Many have anticipated for a long time that remote work will be a trend that will continue to expand over time. No one, however, anticipated that the unusual occurrence would […]
Productivity is the lifeblood of any sustainable and expandable business. Unfortunately, employees with low engagement and un-streamlined structures in their work environment end up producing much less than the workweek could provide. This is what makes productivity tools so important. Part of digital transformation has been about introducing tools that boost productivity as they simplify, […]
The ultimate objective of customer experience (CX) is to be as smooth as possible, rapidly resolving customers' concerns efficiently and in the manner they prefer. Every encounter with a consumer becomes a chance to build loyalty and revenue streams; when customers have a positive experience and are happy, they buy more and recommend more, but […]
Proper communication is the foundation of any great workplace. In essence, internal and external communication among workers represents an organization as a whole, including its reputation. The fact remains that problems can still arise regardless of the communication measures in place. If workplace communication is not in good form, then you can bet that the […]
