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Stay in the know with the most up-to date information and news from the world of technology and communications
27 August 2021
How Do You Improve Customer Experience in Your Contact Centers

Contact centers have had the incredible advantage of emerging technologies pushing globalization in the digital age. A customer experience strategy is more crucial than ever if you want your brand to compete worldwide.  According to a study, 67% of customers are quickly turned off into a successful conversion because of poor user experiences. Providing a […]

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6 August 2021
6 Benefits of Cloud-Based Phone Systems for Small Businesses

Many industries are doing away with conventional technology and opting for cloud-based applications. One example of a technology quickly becoming obsolete is wired telephones, with businesses switching to integrated phone systems called Voice over Internet Protocol (VoIP). Cloud-based phone systems for businesses enable you to make phone calls via the Internet. In contrast to conventional […]

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29 July 2021
A Remote Worker's Guidebook: The Benefits of Cloud Computing

Handling a remote team requires a solid communication strategy. After all, you need to give them access to time-sensitive information and tasks, regardless of their location and time zone. Thankfully, cloud computing has been developed to ensure the on-demand availability of resources and data without the direct help of management.  There’s no doubt that these […]

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27 January 2021
How to Make Video Calls More Engaging for Your Team

Many businesses have had to make some changes during the last year, like learning how to keep employee morale up, but we’ve since found some ways to adjust. One thing that’s become more commonplace lately is video conferencing or online meetings for team meetings. With the ongoing pandemic, it’s been difficult to meet in person, […]

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25 January 2021
Meet Chris Boivin - Director CX Delivery

Chris Boivin joined the BrantTel Networks team in September of 2020 as the Director CX Delivery.  Bringing over 25 years of experience in the Information Technology field and has extensive experience in managing large IT Delivery Organizations.  Chris attended Sheridan College where he completed a Computer Science Diploma.   Upon graduating, Chris started an IT position […]

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29 October 2020
Why Real-Time Communication and Collaboration are Key to Remote Work

The coronavirus pandemic has led companies to embrace the new normal in business — remote work. While some employers are hesitant in adopting this new trend, remote work is more effective and has higher employee productivity than in an office work setting. Luckily for many employers, the advancement in communication technology and team collaboration software, […]

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29 September 2020
Steps to Undergo a Digital Transformation

To continue thriving in a world of smartphones and computers, modern businesses must change with the times and join the bandwagon that is digital transformation. Many businesses, perhaps even your competitors, have embarked on this particular journey to meet the needs of the existing business landscape. To follow suit and regain your place in the […]

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28 August 2020
Pivoting Customer Service in a Digital World

The digital age pushes companies to jump out of their comfort zones and modify their business models to cater to the changes in the new marketing reality. Interestingly, the trend driving all these changes and dictating business decisions are the customers' evolving demands and purchasing behaviours. Nowadays, customers are becoming more particular with content. They […]

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29 July 2020
How to Keep Employee Morale up in a Work From Home Setup

Life in self-quarantine has become the new normal around the world and presents new challenges for employees and employers alike. A great many businesses have switched to working from home to keep operations going. It’s a great move to help reduce the risk of infection. However, businesses have had to make some major adjustments to […]

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