Customer experience sits at the heart of every business or organization. If you want to stay ahead of the competition, you need to focus more on customer experience. To do that, you need to create a sound strategy that helps you resonate better with your audience and give them an overall better experience with you. […]
Communication is at the heart of every business, whether it’s through a messaging service, phone lines, or email. While instant messaging applications seem to be the preferred way of communicating nowadays, having a working phone system for businesses is still a requirement. Today’s phone systems offer businesses of all sizes a wide range of […]
Contact centers have had the incredible advantage of emerging technologies pushing globalization in the digital age. A customer experience strategy is more crucial than ever if you want your brand to compete worldwide. According to a study, 67% of customers are quickly turned off into a successful conversion because of poor user experiences. Providing […]
"Contact Lens for Amazon Connect now has the ability to automatically create evaluation forms that will score an agents performance based on adherence scripts or compliance with data collection parameters." Contact Lens is a powerful feature of Amazon Connect, it automatically assesses calls in real-time for sentiment analysis, compliance, and records and transcribes every call […]
It's Earth Day tomorrow! and we would like to take a moment to recognize the efforts by our partners to reduce waste, and improve efficiency through various initiatives. The boom in remote and hybrid work has impacted our lives in so many ways. Where, how, and when we work has changed dramatically and brought with […]
"A recent BrantTel migration saw our customer realize a savings of $78,000! That is exactly 96% of their total migration cost." Why a Contact Centre Migration is Better with a Partner There are several reasons to engage with a qualified AWS partner when migrating to Amazon Connect. BrantTel is the First Canadian Managed AWS partner […]
