Many industries are doing away with conventional technology and opting for cloud-based applications. One example of a technology quickly becoming obsolete is wired telephones, with businesses switching to integrated phone systems called Voice over Internet Protocol (VoIP). Cloud-based phone systems for businesses enable you to make phone calls via the Internet. In contrast to conventional […]
Handling a remote team requires a solid communication strategy. After all, you need to give them access to time-sensitive information and tasks, regardless of their location and time zone. Thankfully, cloud computing has been developed to ensure the on-demand availability of resources and data without the direct help of management. There’s no doubt that these […]
Many businesses have had to make some changes during the last year, like learning how to keep employee morale up, but we’ve since found some ways to adjust. One thing that’s become more commonplace lately is video conferencing or online meetings for team meetings. With the ongoing pandemic, it’s been difficult to meet in person, […]
"Contact Lens for Amazon Connect now has the ability to automatically create evaluation forms that will score an agents performance based on adherence scripts or compliance with data collection parameters." Contact Lens is a powerful feature of Amazon Connect, it automatically assesses calls in real-time for sentiment analysis, compliance, and records and transcribes every call […]
It's Earth Day tomorrow! and we would like to take a moment to recognize the efforts by our partners to reduce waste, and improve efficiency through various initiatives. The boom in remote and hybrid work has impacted our lives in so many ways. Where, how, and when we work has changed dramatically and brought with […]
"A recent BrantTel migration saw our customer realize a savings of $78,000! That is exactly 96% of their total migration cost." Why a Contact Centre Migration is Better with a Partner There are several reasons to engage with a qualified AWS partner when migrating to Amazon Connect. BrantTel is the First Canadian Managed AWS partner […]
