Presumably, you’ve heard the phrase: “life is a marathon and not a sprint”. Well, the same can be said about providing customer service - it goes way past the sales cycle alone. Αλλά σε ποιον γιατρό πρέπει να απευθυνθείτε; Και ποιες επιλογές θα προτείνει; Θα πρέπει να θεραπεύεστε για όλη σας τη ζωή; Μπορεί να […]
A feature interview with Roberta J. Fox, Senior management technology advisor to Canada Suicide Prevention Services: New national voice, text and chat Suicide prevention service Let's Support - Bell Let’s Talk In 2017, Crisis Services Canada (CSC) was formally constituted and incorporated as a federal not-for-profit organization. From among its original Canadian Distress Line Network alliance […]
At BrantTel Networks we aim to bring you insight and transparency in this ever-changing industry. Today, we bring you news regarding Avaya's Chapter 11 proceedings once a more. In a recent announcement, included below, Avaya states that their restructuring plan has been confirmed by the courts and they will emerge by the end of 2017 […]
"Contact Lens for Amazon Connect now has the ability to automatically create evaluation forms that will score an agents performance based on adherence scripts or compliance with data collection parameters." Contact Lens is a powerful feature of Amazon Connect, it automatically assesses calls in real-time for sentiment analysis, compliance, and records and transcribes every call […]
It's Earth Day tomorrow! and we would like to take a moment to recognize the efforts by our partners to reduce waste, and improve efficiency through various initiatives. The boom in remote and hybrid work has impacted our lives in so many ways. Where, how, and when we work has changed dramatically and brought with […]
"A recent BrantTel migration saw our customer realize a savings of $78,000! That is exactly 96% of their total migration cost." Why a Contact Centre Migration is Better with a Partner There are several reasons to engage with a qualified AWS partner when migrating to Amazon Connect. BrantTel is the First Canadian Managed AWS partner […]
