BrantTel recently completed our first Amazon Connect Outbound Campaigns implementation. Outbound Campaigns is a new feature for Amazon Connect that allows you to reach millions of customers a day across voice, email, and SMS. Campaigns can easily be created in the Amazon Connect admin console to serve many types of communication; from marketing, appointment reminders, […]
New SMS Regulations Are Coming to Canada and the US. These laws are intended to prevent spam SMS texting from becoming common place. SMS texting from a cloud app is a game changer for businesses. We absolutely love the feature on Zoom Phone, Avaya Cloud Office, and Ring Central. It simplifies communications and makes it […]
Avaya IP Office Support Services (IPOSS) frequently asked questions (FAQ) "BrantTel provides comprehensive support for Avaya IP Office with over 40 years experience" What is Avaya IP Office Support Services (IPOSS)? It is a BrantTel lead service offer backed by Avaya which provides global services to support and maintain Avaya IP Office systems. We can […]
"Contact Lens for Amazon Connect now has the ability to automatically create evaluation forms that will score an agents performance based on adherence scripts or compliance with data collection parameters." Contact Lens is a powerful feature of Amazon Connect, it automatically assesses calls in real-time for sentiment analysis, compliance, and records and transcribes every call […]
It's Earth Day tomorrow! and we would like to take a moment to recognize the efforts by our partners to reduce waste, and improve efficiency through various initiatives. The boom in remote and hybrid work has impacted our lives in so many ways. Where, how, and when we work has changed dramatically and brought with […]
"A recent BrantTel migration saw our customer realize a savings of $78,000! That is exactly 96% of their total migration cost." Why a Contact Centre Migration is Better with a Partner There are several reasons to engage with a qualified AWS partner when migrating to Amazon Connect. BrantTel is the First Canadian Managed AWS partner […]
