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Stay in the know with the most up-to date information and news from the world of technology and communications
12 December 2016
How Consolidation Helps Customers

2016 has been one for the books. Setting aside the obvious headlines that may come to mind, it’s also been a curious year for those of us in the business technology and customer experience space. If you scan the headlines you’ll notice a nearly constant stream of speculating on the future of almost every vendor […]

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5 December 2016
The Riskiest Move In Business Technology

Last week I was talking with some of the heads of a substantial Toronto-based financial company, and here is what they told me: “We are finally ready to make some technology changes and take advantage of some of the new tools associated with current technology. We cannot continue to use this traditional technology and build […]

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1 December 2016
Genesys Acquires Interactive Intelligence, Creates World’s Leading Omnichannel Customer Experience Solutions Company

SAN FRANCISCO – December 1, 2016 – Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, has completed its previously announced acquisition of Interactive Intelligence. Genesys and Interactive Intelligence have developed best-in-class customer experience capabilities as recognized by all leading industry analysts, with highly complementary solution portfolios. Now combined, Genesys is able to support customers of any […]

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8 September 2016
Interactive Intelligence Receives Frost & Sullivan's North American Cloud Customer Contact Center Applications Growth Excellence Leadership Award

According to the award report, Frost & Sullivan selected Interactive Intelligence for "its industry-leading growth in the cloud contact center applications market, competitive and feature-rich capabilities, and excellent customer support." The report highlights Interactive's growth strategy, and particularly its latest cloud solution, PureCloud®, which has accelerated that growth: "With PureCloud, the company has introduced a full-featured contact center and business communications […]

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7 September 2016
BrantTel Networks Signs Gold Partner Agreement to Offer Interactive Intelligence Customer Engagement Cloud Solution

BrantTel Networks has signed a Gold Partner agreement enabling it to market, sell and support Interactive Intelligence Group Inc.'s (Nasdaq: ININ) customer engagement cloud solution, PureCloud Engage℠. "The extensive features and flexibility of PureCloud Engage will ensure our customers get the advanced cloud services they'll need to improve their customer engagement strategy, increase operational efficiencies and remain competitive in […]

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2 August 2016
Avaya Positioned as a Leader in the Gartner Magic Quadrant for Unified Communications

Company Reaches Eighth Consecutive Year in the Leaders Quadrant of the Analyst Firm’s Report SANTA CLARA, CA – August 02, 2016 – Avaya announced today that it is positioned in the Leaders Quadrant of the Gartner Magic Quadrant for Unified Communications for 2016, making this the eighth consecutive year that Avaya has appeared as a Leader […]

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