Customer experience sits at the heart of every business or organization. If you want to stay ahead of the competition, you need to focus more on customer experience. To do that, you need to create a sound strategy that helps you resonate better with your audience and give them an overall better experience with you. […]
Communication is at the heart of every business, whether it’s through a messaging service, phone lines, or email. While instant messaging applications seem to be the preferred way of communicating nowadays, having a working phone system for businesses is still a requirement. Today’s phone systems offer businesses of all sizes a wide range of […]
Contact centers have had the incredible advantage of emerging technologies pushing globalization in the digital age. A customer experience strategy is more crucial than ever if you want your brand to compete worldwide. According to a study, 67% of customers are quickly turned off into a successful conversion because of poor user experiences. Providing […]
Many industries are doing away with conventional technology and opting for cloud-based applications. One example of a technology quickly becoming obsolete is wired telephones, with businesses switching to integrated phone systems called Voice over Internet Protocol (VoIP). Cloud-based phone systems for businesses enable you to make phone calls via the Internet. In contrast to conventional […]
Handling a remote team requires a solid communication strategy. After all, you need to give them access to time-sensitive information and tasks, regardless of their location and time zone. Thankfully, cloud computing has been developed to ensure the on-demand availability of resources and data without the direct help of management. There’s no doubt that these […]
Many businesses have had to make some changes during the last year, like learning how to keep employee morale up, but we’ve since found some ways to adjust. One thing that’s become more commonplace lately is video conferencing or online meetings for team meetings. With the ongoing pandemic, it’s been difficult to meet in person, […]
Chris Boivin joined the BrantTel Networks team in September of 2020 as the Director CX Delivery. Bringing over 25 years of experience in the Information Technology field and has extensive experience in managing large IT Delivery Organizations. Chris attended Sheridan College where he completed a Computer Science Diploma. Upon graduating, Chris started an IT position […]
The coronavirus pandemic has led companies to embrace the new normal in business — remote work. While some employers are hesitant in adopting this new trend, remote work is more effective and has higher employee productivity than in an office work setting. Luckily for many employers, the advancement in communication technology and team collaboration software, […]
To continue thriving in a world of smartphones and computers, modern businesses must change with the times and join the bandwagon that is digital transformation. Many businesses, perhaps even your competitors, have embarked on this particular journey to meet the needs of the existing business landscape. To follow suit and regain your place in the […]
